Drive implementation projects and create customer success at Extend Commerce
Do you want to combine customer relationships, project management, and ERP systems in a role where you have great responsibility and the opportunity to make an impact?
Do you enjoy helping customers succeed – both strategically and operationally? Then this could be the next step in your career.
Confirma ERP Sweden is now looking for a Customer Success Manager / ERP Consultant to join our team in Växjö.
About Us
Confirma ERP Sweden AB helps companies grow through a modern and cost-effective cloud-based ERP platform. Our solutions are used to streamline operations, optimize processes, and create long-term business value for our customers.
We are a growing company with short decision-making paths, strong technical expertise, and a strong focus on customer satisfaction. With us, you will work closely with both customers and colleagues in a flexible and entrepreneurial environment.
About the Role
As a Customer Success Manager with us, you will play a central role in our customer projects and long-term customer relationships. You will be responsible for implementation projects from start to finish and help customers maximize the value of our platform.
The role combines project management, consulting, and customer development, where you will work both remotely and on-site with customers.
Your Responsibilities Will Include
Leading implementation projects from planning to go-live and follow-up
Acting as the customer’s primary point of contact throughout the customer journey
Building long-term and trusted customer relationships
Collaborating closely with developers and technical specialists to find the best solutions for customers
Training and supporting users in the system
Identifying improvement opportunities and helping customers develop their processes
Ensuring high customer satisfaction and long-term customer value
Who Are You?
We believe you are a communicative and solution-oriented person who enjoys taking responsibility and driving projects forward. You thrive in customer dialogue and have the ability to create structure even in complex projects.
We Would Like You to Have
Experience in Customer Success, project management, or consulting roles
Experience leading implementation projects within ERP, SaaS, or business systems
Strong understanding of business processes and customer needs
Ability to communicate technical solutions in a clear and educational way
Experience working independently and closely with customers
Fluent Swedish and English, both spoken and written
Meritorious:
Experience with ERP, WMS, or e-commerce platforms
Experience with Extend Commerce ERP or similar systems
Experience in logistics, warehousing, or order flows
What We Offer
With us, you will get:
An important role in a growing tech company
The opportunity to influence both customer success and product development
A flexible work environment with hybrid work possibilities
Varied workdays combining customer interaction and project management
Skilled and engaged colleagues
Great opportunities for personal growth and responsibility
Location
The position is based in Växjö with the possibility of hybrid work. Travel to customers is a natural part of the role.
Application
Does this sound interesting?
Please send your application and CV to:
Applications are reviewed continuously, so don’t wait to apply.
Last day for application 2026-06-15.
We look forward to hearing from you!
Confirma Software is a leading Nordic software company offering solutions to small- and medium sized companies and the public sector.
Our solutions support revenue generation or the delivery of critical services for our customers. We deliver solutions within ERP/POS, payroll, quality management, customer service and key administrative services. Our more than 500 dedicated employees take pride in serving our more than 14.000 customers on a daily basis. Headquartered in Stockholm, Confirma Software has offices in Sweden, Finland, Norway and Denmark.
The solutions have been developed in close dialogue with real customers over more than 30 years. Our people are as much experts in your field of operation as they are in developing software! The domain knowledge of our employees is your guarantee that we will continue to make your life easier.
A key element of our future growth is to continue to acquire profitable software companies with solid solutions serving specific customer categories. We have made 15 acquisitions in the last 3 years. All of the acquired companies have continued to grow after joining Confirma Software. By becoming a part of the group, companies gain access to a larger customer base, complementary software solutions and a much larger resource base. We put a lot of effort into establishing a Nordic footprint for all of our solutions.
