Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on salesforce.com, the world’s most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
We are looking for a Customer Success Manager (CSM) to become an integral part of our Enterprise Customer Success team. As a CSM, your focus will be leading the enterprise customer through their journey at Dot Compliance, facilitate adoption, and ensure engagement. You'll also be supporting Mid-Market customers through that same journey. You will work in collaboration with the customers and closely with our services, support, product, and sales teams.
Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on joining a growing and dynamic team. You will succeed in this role if you are a problem solver who likes to work with people to derive the best solution for both the customer and Dot. Customer success is our top value, and this role requires individuals to be customer service-oriented.
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Dot Compliance offers an AI-powered, Salesforce-native eQMS featuring the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This vertical AI enables faster, more proactive quality and compliance by empowering data-driven decision-making across life sciences organizations.
