Job Description

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams.

You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you.

Your day-to-day:

Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback;
Help in identifying and reporting any bugs to the appropriate team;
Share customer suggestions with the Product Team to help shape what we build;
Improve our FAQs and support macros to make self-service even better;
Train and refine our AI chatbot to handle more queries accurately;
Propose automation ideas and workflow improvements;
Monitor and respond to Trustpilot reviews.

Working hours:

Day shift 09:00 to 18:00 EET.

Your skills & experience:

Fluent in English and Lithuanian;
Previous customer support experience;
Strong communication skills;
Comfortable adapting to change and handling pressure;
Problem-solving mindset with the ability to prioritize effectively;
Experience with Intercom automations (nice to have);
Documentation or knowledge base writing experience (nice to have).

Salary:

Salary: Gross salary 1850 - 2250 EUR/month.

Up for the challenge? Let’s talk!

About Oxylabs.io

🌐 Unlocking the Power of Web Intelligence with Oxylabs!

We're on a mission to empower businesses of all sizes with the priceless resource of publicly available data. In an era where data drives success, we're dedicated to ensuring that every company, big or small, can harness the potential of web scraping solutions and infrastructure.

💡 Why Choose Us?

Industry Leaders: As one of the market-leading companies, we offer cutting-edge web scraping solutions backed by the world's largest ethical proxy network.

Partnering for Success: we view our clients as partners, working hand in hand to maximize the benefits of our collaboration. Your success is our success.

🚀 Elevate Your Business with Our Services:

- Market Research: Gain insights that drive informed decisions.

- Ad Verification: Ensure real audiences see your ads.

- Brand Protection: Safeguard your online reputation.

- Travel Fare Aggregation: Optimize travel-related pricing.

- SEO Monitoring: Stay ahead in search engine rankings.

- Pricing Intelligence: Make data-driven pricing decisions and more.

💌 Get in Touch!

Curious about how Oxylabs can supercharge your business? We're here to help! Drop us a line at hello@oxylabs.io.

Industry

IT & Software

Company Size

201-500 employees

Headquarters

Vilnius, LT

Year Founded

2015

Website

oxylabs.io

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