Job Description

Join Us as a Customer Success Manager (CSM) – Smart Containers & Supply Chain!

Ready to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we’re seeking a highly skilled Customer Success Manager to drive adoption, growth, and long-term success for our Smart Containers line of business.

Why You’ll Love Working Here

As a key member of ORBCOMM’s International Sales team, you’ll act as a trusted consultative partner, deeply embedded within the client’s organization to understand their structure, priorities, KPIs, and decision-making processes. Your mission: help customers fully realize the ROI of our IoT solutions through insights, value mapping, and strategic engagement.

This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.

Enjoy a hybrid schedule—combining a strong on‑site presence in Geneva with flexibility for remote work. Candidates may be based in Geneva or nearby areas of France or Italy within a reasonable commuting distance, enabling regular onsite collaboration to support customer success.

What You’ll Do

• Drive Measurable Customer Value & ROI
  • Define baseline KPIs and co-create ROI models tailored to container logistics and maritime operations
  • Track and communicate progress, highlighting measurable outcomes and strategic improvements
  • Identify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impact
  • Oversee governance and execution of pilot programs to ensure alignment with customer needs
• Leverage Deep Product Expertise
  • Develop expert-level knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applications
  • Translate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimization
  • Share insights and best practices across accounts and internal teams
  • Proactively identify expansion opportunities that enhance container operations and client success
• Act as an Embedded Client Partner
  • Immerse in customer environments to understand enterprise structure, workflows, and decision-making dynamics
  • Build trust-based relationships with influencers and operational teams in maritime and container logistics
  • Map stakeholder ecosystems and monitor risk indicators
  • Advise customers on process optimization, KPI improvement, and maximizing platform utilization
• Collaborate Cross-Functionally
  • Partner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to deliver a unified experience
  • Capture customer insights and translate them into actionable feedback for product roadmap and service enhancements
  • Support Sales in identifying upsell and cross-sell opportunities based on client needs and ROI analysis
• Engage and Communicate with Impact
  • Prepare and deliver compelling business reviews, ROI reports, and KPI dashboards focused on container operations
  • Facilitate strategic workshops and value discovery sessions with maritime and logistics stakeholders
  • Communicate progress, risks, and recommendations with clarity and executive presence
  • Keep stakeholders aligned on priorities, success metrics, and roadmap execution
    
    

Who You Are

You’re a strategic, consultative partner who thrives in complex enterprise environments and is passionate about driving measurable outcomes. You combine business acumen, technical aptitude, and relationship-building skills to deliver exceptional value.

If you have: 

• A Bachelor’s degree (MBA preferred)
• 7–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles
• Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors
• Strong product and technical aptitude; ability to translate features into business outcomes
• Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis)
• A track record of crafting compelling, data-driven value narratives and delivering measurable ROI
• Familiarity with advanced analytics and AI-driven solutions, and a commitment to ongoing digital and AI upskilling
• Exceptional stakeholder management and relationship-building skills, combined with strong communication and executive-level presentation capabilities
• The ability to influence without authority and thrive in complex, matrixed environments
• Proficiency in Salesforce for CRM and case management
• Deep curiosity about customer challenges and workflows, paired with a proactive, resourceful approach to leading through ambiguity
• Ability to leverage AI-enabled tools and automation to enhance productivity, with a commitment to continuous learning in digital and AI literacy
• Flexibility to work primarily onsite to support customer engagement and operational needs
• Multilingual proficiency (fluency in three languages strongly preferred)

Then we want to meet you!

The Benefits of Working Here

A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.

How We Hire

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.

About Us

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.