Job Description

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, including an expansion into WA, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for an experienced Customer Success Manager who genuinely enjoys building relationships and takes pride in helping customers succeed. In this role, you will play a central part in supporting CDC’s customers across the full service delivery lifecycle, ensuring their experience with us is seamless, consistent and positive.

This is a highly visible, collaborative role where you will become a trusted partner to our customers and a key connector within CDC. You will work closely with teams across operations, delivery and commercial to bring people together, anticipate needs, manage risks early and deliver outcomes that go above and beyond expectations.

Reporting to the Head of Customer Success, you will have end to end ownership of customer satisfaction and the opportunity to continuously improve how we deliver for our customers, strengthening relationships and helping CDC show up at its best every day.

Other responsibilities include:

• Build and maintain strong, trusted relationships with customers and partners, ensuring a consistent, high quality experience throughout their journey with CDC
• Work collaboratively across CDC to bring the right teams together and support seamless, well coordinated customer outcomes
• Strengthen CDC’s presence across multiple customer environments by partnering closely with customer stakeholders and on site teams
• Support delivery of customer contracts in line with agreed KPIs, helping ensure commitments are clearly understood, tracked and met
• Coordinate and facilitate monthly business reviews, quarterly operational and security audits, and other customer compliance activities
• Respond promptly and professionally to customer enquiries, including operational matters and coordination of project quotes or proposals
• Stay connected to industry developments and represent CDC with professionalism, modelling our DNA and leadership fundamentals in every interaction

About you:

You are an experienced service delivery professional who enjoys ownership, thrives in complex environments and takes pride in delivering great outcomes for customers. You bring a calm, structured approach, build trust easily, and are motivated by making things work well, consistently.

• Solid experience in service delivery and project coordination, ideally within technology or critical environments
• Extensive experience supporting large or enterprise customers with engagement with leaders and wider internal & stakeholders
• Demonstrated growth in customer or service management roles, with the confidence to lead conversations and take accountability
• Strong capability across contract management, SLA management and performance reporting
• Clear, confident written and verbal communication, with the ability to engage effectively across technical and non technical stakeholders
• A solutions focused mindset with strong problem solving ability and attention to detail
• A genuine commitment to customer satisfaction, taking ownership of outcomes and nurturing long term stakeholder relationships
• Experience working closely with delivery leads to ensure aligned, consistent communication and progress across active projects
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

CDC offers the following to support your wellbeing, growth and success:

• CDC Academy – Mark your mark by enhancing your professional development through specialised learning and training
• CDC Day – An additional paid day of leave dedicated to your health and wellbeing
• Parental Leave – Inclusive and progressive parental leave to support your family at every stage
• Volunteer Leave – Two paid days per year to support causes or charities that matter to you
• Employee Assistance Program – Confidential support for you and your family
• CDC Social Events – Inclusive events that bring our people and families together through BBQs, picnics and community activities

How to Apply:

If you are motivated by building trusted customer partnerships and taking ownership of outcomes that underpin Australia’s sovereign, critical digital infrastructure, we would love to hear from you.

Please submit your resume and cover letter by clicking here.

Diversity helps us all achieve more. At CDC, we are committed to fostering an inclusive workplace where everyone feels valued, respected and supported. We believe diverse backgrounds, perspectives and experiences drive innovation, stronger outcomes and a culture built on trust and care. At CDC, we encourage everyone to bring their authentic selves to work and feel supported to succeed.

Closing Date 11.59pm Sunday,31 May 2026