Job Description

Grow with Purpose. Thrive with Trusted Shops.

At Trusted Shops, we’re building the #1 Community of Trust in e-commerce. As a Customer Success Manager, you’ll be part of a purpose-driven team that empowers businesses with innovative SaaS solutions. Your mission is clear and powerful: make success happen for our customers.

After onboarding, you guide online shops through their journey with our solutions, ensuring they achieve maximum product value. You’re the trusted partner who turns products into real results – building loyalty and long-term relationships that matter.

Your responsibilities

• Take ownership of a defined portfolio of customers, proactively driving performance improvements.
• Serve as the main point of contact, offering expert guidance and ongoing support.
• Identify opportunities for growth and strategically position TRSTD’s technologies to achieve client goals.
• Act as the voice of the customer, providing actionable insights to our product team.

This is a full‑time hybrid position based in Amsterdam, Netherlands.

Requirements

• Proven expertise in customer communication and account management.
• Strong B2B background, ideally with Key Account experience.
• Deep understanding of SaaS and e-commerce challenges.
• Skilled at managing stakeholders and collaborating across teams.
• Organized, hands-on, and proficient with CRM tools (e.g., Salesforce).
• Native-level Dutch (C2) and advanced English (C1).

What we offer you

• Hybrid work: Combine fixed office days (3 days / week) with flexible remote work
• Academy Onboarding: 4-weeks onboarding together with all new starters in Sales, Customer Success, and Account Management
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
• Contract with Europe's trusted brand
• 25 vacation days
• Buddy program (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

Onboarding & Growth

At Trusted Shops, you’ll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in-office start where you learn, collaborate, and experience our values firsthand.

The four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops’ mindset. With ongoing support from local champions, enablement specialists, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth.

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.