Convene

Customer Success Manager- B2B SaaS (Noida)

Convene  •  Noida, IN (Onsite)  •  5 months ago
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Job Description

About the Role:

We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.

Key Responsibilities:

  • Manage and grow relationships with existing B2B clients across the GCC and Middle East region
  • Drive renewals, retention, and build strong long-term partnerships
  • Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
  • Serve as the main point of contact for client escalations, queries, and ongoing account support
  • Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
  • Understand client goals and provide strategic advice on how our solutions can help achieve them
  • Report account health, renewal forecasts, and growth opportunities

Requirements

  • 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry
  • Proven experience in client retention, upselling, and cross-selling in a B2B environment
  • Strong understanding of the GCC and Middle East market landscape
  • Excellent communication and relationship-building skills
  • Ability to manage multiple client accounts and prioritize effectively
  • Experience using CRM tools and reporting systems

Benefits

Competitive Salary

Work Culture

Convene

About Convene

Convene is a multi-awarded and leading board portal solution from Azeus that is used by boards of directors of FTSE 100, Fortune 500, financial institutions, governments, and non-profit organizations in more than 100 countries. Designed specifically for senior level executives and company secretaries, our innovative board meeting software gives you complete control over the entire meeting process - from pre-meeting preparation to post-meeting document distribution - and ensures good governance driven by security and accountability.

Convene is developed with an emphasis on responding to the challenges of enterprise and public services that require data protection, control, availability, and application security. Built with strong security mechanisms throughout the system and backed by a CMMI level 5 company with over 30 years of experience in the IT industry, Convene is guaranteed to protect confidential information and provide a great user experience for your entire board.

Our global team of professionals is available 24/7/365 to answer queries at any time of the day. As a top-tier board management software, we have dedicated experts to conduct face-to-face and online training sessions for your organization.

With better designed features, Convene provides a seamless paperless board meeting experience across all devices. Book your demo now at www.azeusconvene.com/sales.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
Website
azeusconvene.com
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