Job Description

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? If so, you might be our next Customer Success Manager.

About us

Since our launch in 2018, our mission has been to empower insurance professionals with insights, inspiration, and a network. Today, we are the largest insurance community globally, connecting more than 15,000 leaders across our three global conferences in London, New York and Hong Kong.

Insurtech Insights is part of Emerald, the largest event organiser in the US. Throughout the year, Emerald delivers meaningful connections through 142 live events and 16 media properties created with our market knowledge, deep industry experience, and data-driven insights.

What we offer you

As our Customer Success Manager, you get the unique opportunity to take ownership of our Customer Success Team. To ensure a never-ending growth curve, we provide you with:

• The opportunity of having a real impact - You’ll be getting operational experience in a start-up company where both your work and the results are highly tangible and matter to the business.
• Inspiration and guidance - A chance to work closely with our high-performing team
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Travel opportunity: You will be joining our conferences overseas.
• Invaluable transferable skills - boost your interpersonal, research, organisation, outreach, and project management skills through experience and training.
• Competitive salary

Your Responsibilities

Responsibilities in this job will vary however, they will be mostly centred around:

• Project Management:
• Collaborate directly with sponsor stakeholders to understand their objectives and translate them into clear, achievable conference deliverables
• Serve as the primary point of contact both before and during the conference, ensuring seamless delivery and operational support
• Customer Experience:
• Deliver an exceptional customer experience by clearly outlining deadlines, managing tasks, and onboarding sponsors into our ecosystem
• Build strong relationships with sponsors by providing consultative guidance, constructively challenging when needed, and supporting them throughout their journey to the conference
• Work closely with the operations team to ensure accurate and timely delivery of all logistics
• Partner with the sponsorship team to support re-signings and engage in commercial discussions with sponsors, including upsell opportunities.
• Reporting
• Accurately report the status of each account, escalating any issues to the relevant teams

What we expect from you

• Bachelor’s degree in business administration, Management, or a related field.
• 2-4 years of client facing experience
• IT skills: Canva, LinkedIn and Excel.
• Excellent communication skills, critical thinking, and analytical abilities
• Strong interpersonal and communication skills
• Excellent time management and prioritisation skills in a fast-paced environment.

Start date: As soon as possible

Monday - Friday, we work from our office and do not offer remote work.