Job Description

About us

Optiply is the AI-native platform transforming how e-commerce, retail, and wholesale businesses approach supply chain optimization. Our supply chain agents automate procurement end-to-end—handling everything from demand forecasting to purchase order execution—resulting in 32% less inventory, 80% less manual work, and dramatically higher product availability.

We're not building a software tool; we're enabling organizational transformation. Buyers go from spending entire days on purchasing decisions to having intelligent agents handle routine orders while they focus on strategic partnerships and growth. CFOs see immediate cash flow improvements. Procurement leaders see their teams work smarter, not harder.

At Optiply, Customer Success isn’t about "support tickets"—it’s about industrial-scale value realization. You are the bridge between legacy procurement workflows and the autonomous future. You will act as a hybrid of a Strategic Consultant, Technical Solutions Architect, and Behavioral Coach, guiding mid-market leaders through the most significant operational shift of their careers.

This is what you'll be doing

What You’ll Own: The Success Roadmap
Phase 1: The Integration (Weeks 1-4)
- Data Orchestration: Lead the technical mapping between customer ecosystems (ERP, WMS, Shopify/Magento) and Optiply’s AI engine.
- Strategic Benchmarking: Establish the "Current State" vs. "AI-Enabled State" KPIs. You aren't just setting up software; you're defining the customer’s financial goals for the next three years.

Phase 2: The Transformation (Months 2-6)
- Behavioral Coaching: Tackle the "Black Box" anxiety. You will coach buyers to move from manual overrides to strategic oversight, managing the psychological shift from operator to orchestrator.
- Governance & Guardrails: Design the safety nets that allow the AI to run autonomously while ensuring the customer feels in total control of their capital.

Phase 3: The Value Multiplier (Months 6+)
- C-Suite Advocacy: Deliver quarterly business reviews that read like McKinsey reports—translating technical adoption into cash flow, working capital efficiency, and EBITDA impact.
- Expansion & Advocacy: Turn successful implementations into case studies and identify opportunities to deepen our footprint within the customer’s supply chain.

This is who we’re looking for

• 5+ Years in the Trenches: You’ve managed supply chains, led procurement teams, or worked in high-growth ops. You speak in lead times, safety stocks, and stock-outs.
• Transformation Pedigree: Experience in a top-tier consultancy (e.g., Big 4, Boutique SC firms) or a high-growth B2B SaaS implementation role is highly preferred.
• Domain Authority: You know why a buyer is hesitant to trust a forecast—because you’ve been that buyer.

The "AI-First" Mindset

• Systems Thinker: You don't just see a spreadsheet; you see the data flows and logic behind it. You understand how APIs and integrations serve the business logic.
• The Translator: You can explain complex algorithmic outputs in a way that makes sense to a CFO and a warehouse manager alike.
• Resilience: Transformations are messy. You possess the emotional intelligence to navigate friction and turn "skeptics" into "power users."

Technical & Professional Arsenal

• Project Mastery: You treat a rollout like a high-stakes mission—deadlines, stakeholder mapping, and risk mitigation are second nature.
• Fleunt in Dutch and English is mandatory.

This it what we offer

• Competitive salary with an attractive bonus structure.
• Free lunch at the office.
• Training and development opportunities.
• Hybrid work model.
• Flexible schedule.
• Proactive career management.
• Up to 1 month of "work from anywhere".
• Bike plan.
• Annual company gathering.
• Thematic events (dinners, karting, boat trips, etc.).
• Friday drinks.
• A supportive and ambitious team, ensuring you enjoy coming to work every day!

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