Salary, bonus (10k), equity
NO visa sponsorship
There is a strong preference for candidates in the Pacific time zone, though candidates on the East Coast are also considered.
💰 Selling points
Our client, a B2B fintech software startup, is seeking Implementation Specialists.
They are looking for an Implementation Specialist with 2–3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90–100 days on the platform.
The ideal candidate is proactive, coachable, and thrives in a structured individual contributor role. You will serve as the primary point of contact for new customers, ensuring they are fully onboarded and positioned for long-term success.
Conduct onboarding and training calls to help new customers quickly realize product value
Initial onboarding call (1 hour via Zoom) focused on setup and foundational training
Follow-up sync calls (15–45 minutes) covering advanced setup, feature training, team enablement, and product updates
Manage the full implementation lifecycle for a portfolio of SMB bookkeeping or accounting firms (typically serving 10–50 clients monthly) during their first 90–100 days
Serve as the primary point of contact during onboarding, driving strong engagement and high renewal rates
Capture customer feedback and feature requests to inform product improvements and internal process enhancements
2–3 years of experience in a customer-facing SaaS role (Customer Success, Onboarding, or similar)
Experience working with accounting or bookkeeping clients preferred
Prior onboarding or training experience with SMB customers
Experience at an early-stage startup is a plus
Familiarity with bookkeeping/accounting software (e.g., QuickBooks, Xero) is a strong plus
Highly coachable and open to feedback
Excellent communication and customer-facing skills
This is an opportunity for a detail-oriented, customer-focused professional to play a key role in onboarding and retaining SMB clients at a growing fintech startup.
GDR is a forward-thinking, Women Veteran-Owned firm specializing in Business Management, Information Technology, Professional and Staffing Services. Headquartered in Maryland, we proudly support a diverse portfolio of state and federal agencies, delivering mission-aligned solutions with precision, innovation, and accountability.
What sets us apart is our customer-first mindset, commitment to regulatory compliance, and a proven ability to adapt to evolving challenges. Our team brings decades of expertise, professional certifications, and a strong record of performance to every engagement—ensuring high-quality, tailored outcomes for each customer.
At GDR, we prioritize flexibility, responsiveness, and excellence—because we believe every project deserves a partner who is as invested in the mission as you are.
