Job Description

Calling all HR Tech & Customer Success superstars! We're growing our team at Talos360!

Are you passionate about people, performance management and helping organisations get the very best from their teams?

Do you love building brilliant customer relationships, solving challenges and helping businesses get real value from their HR technology?

Perhaps you're already working in Customer Success, Implementation or Customer Consulting for an HR technology or Performance Management provider and fancy a new challenge?

Then we might have just the opportunity for you!

Location: Warrington (Hybrid – 3 days office / 2 days home)

Salary: Up to £45k (depending on experience) + Bonus + Benefits

We're looking for a Customer Success Manager to join our Talos Perform team, helping organisations transform the way they manage performance, develop their people and create meaningful employee experiences.

And this isn't a role where you'll simply manage a portfolio and respond to customer queries.

We're looking for someone who wants to own the customer journey, become a trusted adviser and help shape the future of Customer Success at Talos360.

What will you be doing as a Customer Success Manager?

• Building brilliant relationships with HR teams, People leaders and key stakeholders, really understanding their businesses, people strategies and what they're trying to achieve.
• Taking customers through onboarding and implementation, including system configuration, training and supporting successful rollouts.
• Helping customers embed effective performance management processes, from objective setting and performance reviews to continuous feedback and employee development.
• Becoming a trusted adviser, sharing your knowledge, insights and recommendations to help customers get the very best from Talos Perform.
• Driving adoption and engagement across HR teams, managers and employees, ensuring customers see genuine value from their investment.
• Spotting opportunities, anticipating risks and working collaboratively to strengthen customer relationships, retention and growth.
• Bringing your ideas, experience and enthusiasm to a team that's evolving and looking to do things differently.

Who are we looking for?

Someone who's curious, confident, proactive and commercially aware. Someone who loves technology as much as they love people, takes ownership and isn't afraid to challenge the way things have always been done.

You'll ideally have experience in Customer Success, HR Technology, SaaS, Performance Management or software implementation, with a strong understanding of customer relationships, adoption, retention and delivering measurable value.

Experience working with HR or Performance Management platforms would be a real advantage, particularly if you're passionate about helping organisations improve the way they manage, engage and develop their people.

You'll be comfortable getting hands-on with technology, understanding customer requirements and translating them into practical solutions, while building meaningful relationships that go well beyond implementation.

But just as importantly, we're looking for the right mindset, energy and passion for delivering outstanding customer experiences.

Why join us?

Because we're on a journey to build something really special within Customer Success at Talos360.

You'll have the opportunity to bring your experience, share your ideas, influence how we work and make a genuine difference to both our customers and the team.

And you'll be joining a business that's passionate about helping organisations attract, recruit, develop and retain great people.

Sound like you?

If you're looking for your next Customer Success opportunity within HR Technology, particularly if you're passionate about Performance Management and people development, we'd love to hear from you!

Apply today or get in touch for a chat!