Are you passionate about helping healthcare professionals get greater value from digital clinical solutions?
Would you like to build trusted customer partnerships while helping hospitals and healthcare organizations adopt innovative solutions, including AI-enabled technologies?
Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health.
We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient.
Our Clinical Solutions team works with hospitals, university medical centers, and healthcare organizations to help healthcare professionals access and effectively use trusted clinical information and digital solutions in their everyday work.
As a Customer Success Manager, Clinical Solutions (Japan), you will manage customer relationships across a portfolio of hospitals, university medical centers, and healthcare organizations in Japan.
Your focus will be on helping customers successfully adopt and gain ongoing value from Elsevier's clinical solutions, including ClinicalKey and ClinicalKey AI.
You will work with a broad range of stakeholders, from frontline doctors, nurses, and other healthcare professionals to faculty, librarians, administrators, IT teams, department leaders, and executives.
Through onboarding, training, consultation, usage analysis, and ongoing engagement, you will help customers embed Elsevier solutions into their workflows, strengthen long-term partnerships, and maximize the value of their investment.
You will also work closely with Sales, Account Management, Product, Content, Marketing, and global Customer Success teams to represent the voice of our customers and support successful retention and account development.
As a Customer Success Manager, Clinical Solutions (Japan), you will:
To be successful, you will:
This is a full-time position based in Tokyo, Japan (near Tamachi station), with a hybrid working arrangement.
The position reports to the Head of Clinical Solutions, Japan.
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
We know that your wellbeing and happiness are key to a long and successful career.
A global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.
At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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