Infotree Global Solutions

Customer Success Manager

Infotree Global Solutions  •  Warsaw, PL (Onsite)  •  55 minutes ago
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Job Description

On behalf of our client, we are looking for an experienced Customer Success Manager to oversee enterprise-level service activities, drive solution adoption, and maximize customer value. In this role, you will act as the key strategic link between clients and internal services teams, partnering with stakeholders up to the executive level to ensure long-term satisfaction and growth.

Key Responsibilities

  • Lead overall customer relationships, serving as a trusted advisor across operational and executive levels.
  • Align client business goals with the product roadmap to drive adoption and maximize platform value.
  • Develop strategic customer success plans outlining key metrics, risk mitigation, and actionable recommendations.
  • Prioritize and resolve critical escalations and raised client concerns.
  • Collaborate cross-functionally with Sales, Services, and Product Management to identify expansion opportunities.

Requirements

  • 3+ years in customer-facing roles (consulting, account management, or CSM), including executive-level escalation handling.
  • 1+ years of project management experience with enterprise HCM, Payroll, or Financial systems.
  • Proven experience within a complex SaaS or enterprise software environment.
  • Strong stakeholder management, presentation, and webinar hosting skills.
  • Professional fluency in both German and English.
  • Willingness to travel up to 15%.

What We Offer

  • High-impact work with enterprise clients on strategic business initiatives.
  • Collaborative, supportive, and truly international team culture.
  • Clear opportunities for continuous learning, skill development, and career growth.
  • Modern, flexible working arrangements with significant day-to-day autonomy.

Apply now If you are ready to take the next step in your Customer Success career, submit your CV today to explore this opportunity!

Infotree Global Solutions

About Infotree Global Solutions

Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.

Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.

Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.

Industry
HR & Recruiting
Company Size
1,001-5,000 employees
Headquarters
Plymouth, Michigan
Year Founded
2002
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