Job Description

Customer Success Manager – Mexico

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and helping businesses achieve their goals through learning and development?

We are looking for a Customer Success Manager to join our team in Mexico City and help our clients maximize the value of goFLUENT’s digital learning solutions.

As a Customer Success Manager, you will act as a trusted partner to our clients, helping them drive learner engagement, achieve their training objectives, and build long-term success with goFLUENT. You’ll work closely with key stakeholders to understand their needs, identify opportunities for improvement, and ensure they get the most out of our solutions.

If you are client-focused, proactive, analytical, and enjoy working in a fast-paced international environment, we’d love to hear from you!

What You’ll Do

• Build strong client relationships: Act as a trusted advisor and main point of contact for clients, understanding their business and learning needs.
• Lead successful onboarding: Guide new clients through the implementation and onboarding process, ensuring a smooth and engaging experience from day one.
• Drive client engagement: Monitor program performance and learner engagement, identify challenges, and implement action plans to maximize adoption and results.
• Manage client success: Conduct regular business reviews, share insights and recommendations, and ensure clients are achieving their learning objectives.
• Identify growth opportunities: Understand evolving client needs and identify opportunities to expand the use of goFLUENT’s solutions within existing accounts.
• Champion the learner experience: Gather client and learner feedback and collaborate with internal teams to continuously improve the overall experience.
• Share expertise: Advise clients on best practices, learning strategies, and ways to maximize the impact of their language training programs.

Why You’ll Love This Role

• Make a real impact: Help companies develop their talent and create better learning opportunities for their employees.
• Build meaningful relationships: Work directly with clients and become a strategic partner in their learning journey.
• Grow your career: Develop your expertise in Customer Success, SaaS, digital learning, and B2B account management.
• Work in an international environment: Collaborate with colleagues and clients across different countries and cultures.
• Be part of an innovative company: Join a global organization at the intersection of technology, AI, and language learning.

What We’re Looking For

• Fluent Spanish and intermediate English (written and spoken).
• Previous experience in Customer Success, Account Management, Client Services, Consulting, or a similar client-facing role.
• Strong communication and relationship-building skills.
• Customer-oriented mindset with a genuine interest in understanding and solving client needs.
• Strong organizational and follow-up skills, with the ability to manage multiple clients and priorities.
• Analytical mindset and ability to use data and insights to identify opportunities and challenges.
• Proactive, solution-oriented, and comfortable working in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Experience in B2B, SaaS, e-learning, training, HR solutions, or technology is a plus.

What We Offer

Our culture is unlike anywhere else. From day one of your #lifeatgoFLUENT, you’ll have access to a dynamic international environment and opportunities to grow:

• A dynamic, startup-like experience within the stability of a fast-growing, 26-year-old Swiss-based company.
• An international and collaborative environment, working with teams and clients across the globe.
• Opportunities to learn from leaders and experts in the learning, language, and technology industries.
• A comprehensive onboarding and mentoring program to help you succeed in your role.
• Access to goFLUENT’s world-class language learning platform, with the opportunity to learn one of our 50+ business languages.
• Opportunities to collaborate and connect with colleagues across our 20+ offices worldwide.
• Team-building activities and opportunities to build strong relationships across the organization.

Life at goFLUENT Mexico 🇲🇽

Based in Mexico City, our Mexico team is part of a truly global organization while maintaining a strong local culture. Our office brings together talented professionals from different backgrounds who collaborate, learn from one another, and work together to help organizations across Latin America develop their people.

At goFLUENT Mexico, you’ll have the opportunity to:

• Work in a vibrant and collaborative office environment alongside a diverse, multicultural team.
• Collaborate with colleagues across Latin America and around the world, giving you daily exposure to different markets and cultures.
• Grow your professional network while working with teams across Sales, Customer Success, Learning, Operations, and other areas of the business.
• Take part in team activities, celebrations, and events that bring our local community together.
• Develop your career in an international company while being part of a close-knit local team.

If you’re looking for a role where you can build meaningful client relationships, develop your career, and be part of a global company with a strong local presence in Mexico, this could be your next opportunity.

Ready to make an impact?

Discover goFLUENT and hear directly from our people about what it’s like to be part of our team:

goFLUENT Careers

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