We are looking for a dedicated and customer-focused Customer Success Manager to join our growing team. In this role, you will be responsible for building strong client relationships, ensuring customer satisfaction, driving product adoption, and supporting long-term customer success.
The ideal candidate is an excellent communicator with a passion for helping customers achieve their goals. You will serve as the primary point of contact for assigned accounts, proactively address customer needs, identify growth opportunities, and collaborate with internal teams to deliver an outstanding customer experience.
If you are proactive, organized, and thrive in a fast-paced remote environment, we'd love to hear from you.
2+ years of experience as a Customer Success Manager, Account Manager, Customer Experience Manager, or a similar client-facing role.
Excellent verbal and written communication skills in English.
Proven experience managing customer relationships and ensuring high levels of client satisfaction.
Strong problem-solving, organizational, and relationship-building skills.
Experience onboarding new customers and driving product adoption.
Ability to manage multiple customer accounts and priorities simultaneously.
Experience using CRM platforms such as HubSpot, Salesforce, or similar.
Customer-focused mindset with the ability to identify opportunities for account growth and retention.
Self-motivated and comfortable working independently in a remote environment.
Experience working with B2B services or SaaS products is a plus.
Familiarity with customer success metrics such as retention, churn, renewals, and customer health scores is a plus.
By applying to this position, we'll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.
Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.
All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.
With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world
