Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Brazil.
This role offers the opportunity to become the primary owner of client relationships for a rapidly growing B2B technology platform serving consumer brands.
You will guide customers from onboarding through long-term adoption, ensuring they receive exceptional support and meaningful value from the platform.
The position combines relationship management, product adoption, retention, and expansion in a high-touch customer environment.
You will work closely with Product, Sales, and leadership teams, turning customer insights into actionable improvements and growth opportunities.
The role requires strong ownership, responsiveness, attention to detail, and the ability to operate effectively in a fast-moving startup environment.
You will also use AI and automation to streamline workflows, build scalable processes, and improve the customer experience.
This is an opportunity to shape a growing customer success function while helping build lasting relationships with ambitious brands.
Accountabilities
- Own the complete customer relationship from the initial handoff through onboarding, adoption, retention, migration, and ongoing engagement.
- Deliver a highly personalized onboarding experience, coordinating product setup, website integration, data collection, and initial results.
- Maintain strong relationships across an assigned portfolio through proactive communication, regular check-ins, and early identification of customer needs or churn risks.
- Guide customers through platform migrations and product updates, ensuring upgrades are completed smoothly with minimal disruption.
- Introduce customers to new platform capabilities and identify opportunities to increase adoption across their product portfolio.
- Act as the voice of the customer, gathering feedback, identifying recurring challenges, and communicating actionable insights to Product and other internal teams.
- Monitor and report account health, migration progress, retention and churn indicators, and potential expansion opportunities through consistent weekly reporting.
- Identify customers who may benefit from additional services and facilitate warm handoffs to the appropriate sales or specialist teams.
- Use AI and automation to eliminate repetitive work, improve operational efficiency, and develop scalable customer success workflows and SOPs.
- Contribute to building the customer success function as the business grows, including supporting the development and leadership of future team members.
Requirements
- Demonstrated customer-facing experience, ideally in customer success, account management, client services, or a similar relationship-driven role.
- Excellent interpersonal and communication skills, with the ability to quickly build trust, establish rapport, and make customers feel supported and valued.
- Exceptional attention to detail and a strong commitment to delivering accurate, polished, and reliable work.
- Strong ownership mentality, with the ability to identify problems, take initiative, make decisions, and follow through without waiting for constant direction.
- Experience working in a fast-paced startup or high-growth environment where ambiguity, autonomy, and rapid execution are part of the day-to-day culture.
- Strong proficiency in written and spoken English, with the ability to collaborate daily with a U.S.-based team and communicate effectively with customers.
- An AI-native mindset and enthusiasm for using AI tools and automation to improve workflows, build internal processes, and increase productivity.
- Highly responsive communication style, particularly through email and collaboration tools such as Slack.
- Genuine interest in improving transparency within the food and consumer products ecosystem and the ability to communicate a compelling mission to customers.
- Comfortable working independently while collaborating closely with Product, Sales, and leadership teams.
- Experience in B2B SaaS, account management, Shopify or D2C businesses, or being an early customer success hire is a strong plus.
- Familiarity with CRM and support platforms such as HubSpot, Pylon, Slack, or similar tools is advantageous.
- Basic design judgment and the ability to use AI tools to create or refine customer-facing assets are also valued.
Benefits
- Fully remote position based in Brazil.
- Competitive compensation of $2,000–$5,000 USD per month, depending on experience and fit.
- Opportunity to become the first dedicated Client Success Manager for a rapidly expanding business function.
- High level of ownership and autonomy, with direct influence over customer experience and success processes.
- Opportunity to work closely with Product, Sales, and leadership teams and directly influence the product roadmap.
- Exposure to a fast-growing technology environment where AI and automation are actively used to improve operations.
- Opportunity to help build customer success processes and eventually contribute to growing and leading the broader function.
- Collaborative, high-performance culture focused on excellence, initiative, continuous improvement, and low-ego teamwork.
- Opportunity to work with innovative consumer brands and contribute to a mission focused on greater transparency in the food industry.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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