Autodesk

Customer Success Manager

Autodesk  •  $92k - $166k/yr  •  California, MD / San Francisco, CA (Remote)  •  8 hours ago
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Job Description

Job Requisition ID #

26WD100509

Responsibilities

  • Design or conduct work-related training and development programs to improve individual skills or organizational performance

  • Ensure that the assigned set of customers maximizes their ROI (Return on Investment) from their partnership with Autodesk

  • Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes

  • Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions. Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories todemonstratemeasurable outcomes and success

  • Assistcustomers by providing guidance and resources to support onboardingnew solutions,identifyingandassistingat-risk customers with low product adoption to help them fullyutilizethe products and servicesthey’veinvested in, reducing churn risk

  • Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions

  • Participate in regular Account Planning processes with Sales and Technical Sales teams,identifyingtargeted accounts to drive success planning activities, engagement strategies, andestablishbusiness outcome alignment

  • Must be available to work on projects at various, unanticipated sites throughout the United States

  • Telecommuting ispermitted

MinimumQualifications

  • Master’s degree in Architecture, Design, Business Administration, or related field and 2 years of experience in the job offered or in an architect/designer-related occupation

  • Must be available to work on projects at various, unanticipated sites throughout the United States

  • Telecommuting ispermitted

Special Requirements

Position requires at least 2 years of experience in each of the following skills:

  • Demonstrated expert-level knowledge in Revit and Dynamo toestablishand execute tailored BIM project plans, including setting up BIM workflows, creating templates, and enforcing standards

  • Proven ability to guide and train design professionals on new digital workflows, such as transitioning teams from CAD to BIM, troubleshooting Revit issues, and educating management onnew technologyto ensure full adoption andutilizationof firm-wide standards

  • Direct experience analyzing Revit model healthindicators, andmaintaining model integrity to inform proactive coordination strategies

  • Collaborating with multi-disciplinary teams (architectural, structural, MEP) to ensure all digital models are coordinated andaccuratePerforming clash detection to identify and resolve conflicts between different building systems early in the design phase

Position requires at least 1 year of experience in each of the following skills:

  • Experience presenting project milestones and design to stakeholders,utilizingproject data from complex architectural designs to communicate progress and outcomes against project goals

  • Experience applying computational design tools for Automation of repetitive Tasks which used a python algorithm (in Dynamo)

  • Skilled in analyzing technical project data RFIs and running clash detection reports toidentifyopportunities for workflow improvement and mitigate project risks

  • ExperienceutilizingPython scripting within Dynamo for methodical problem-solving, such as automating data extraction from Revit models and generating complex geometry from external data to achieve specific design results

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $92,000 and $165,770. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Autodesk

About Autodesk

Autodesk is changing how the world is designed and made.

Our technology spans architecture, engineering, construction, product design, manufacturing, and media and entertainment. We empower innovators everywhere to solve challenges, big and small. From greener buildings to smarter products and more mesmerizing blockbusters, Autodesk software helps our customers design and make a better world for all.

Over 100 million people use Autodesk software, like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more, to unlock their creativity and solve important design, business, and environmental challenges. Our software runs on both personal computers and mobile devices. It taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate, and fabricate their ideas in 3D.

We provide exceptional compensation and benefit packages, and we’d love for you to join us. We’re proud to be an equal opportunity employer, and we consider all qualified applicants without regard to race, gender, disability, veteran status, or other protected category. To see our culture in action, check out #AutodeskLife.

We are headquartered in the San Francisco Bay Area and have over 10,000 employees worldwide.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
San Francisco, CA
Year Founded
1982
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