Our schools’ team at Up Learn plays an irreplaceable role in our success as a company, transforming the way teachers and school leaders across the UK use technology, unlocking potential in the classroom. With our tools, teachers can transcend the confines of the traditional curriculum, dedicating their energy to inspiring and guiding students instead.
As a small team that will be growing at a very fast pace in the next couple of years, we’re at a very exciting stage of our journey.
We're looking for a Customer Success Manager to own a portfolio of school and MAT relationships across the UK, from onboarding through to ongoing engagement and expansion, ensuring schools have a great enough experience that renewal is a given. You'll be a strategic partner to teachers and school leaders, creating strategies that align with school goals and building trust with senior stakeholders, all in service of a life-changing impact on students' educational achievements, as well as their lives.
You'll also champion the voice of the customer internally, and help us sharpen how the CS function operates: improving processes, playbooks and ways of working as we scale.
This is a role for someone who thrives on ownership: flexible and resourceful enough to make things happen for schools without waiting for every process / product feature to be built out, confident prioritising a busy caseload, and proactive about improving things before being asked.
At Up Learn, we’ve built one of the world’s most effective learning experiences by combining cognitive science, instructional theory, and artificial intelligence. Our mission is to give every learner the most effective path to success, and vision a world where every learner achieves more, faster, through adaptive, mastery-based learning.
We’re the market-leading platform for A Levels, with seven courses on offer and 1 in 3 A Level students using Up Learn. Over the next year, we’re launching GCSE Science and accelerating growth, expanding our impact to millions more students.
Our results speak for themselves: 97% of students who complete our courses achieve an A*/A, even those who started with lower grades. And a large-scale evaluation of Up Learn in schools found usage is associated with 9 months additional progress, with grade improvements across whole year groups.
And for every paying student, we provide a full scholarship to a student in need - ensuring high-quality education is accessible to all.
You're exceptionally capable, highly driven and naturally empathetic, and care about our mission of pushing the frontiers of effective education. You're forward-thinking and proactive: you'd rather find a way to make things happen for a school than wait for the perfect process to be in place. You take ownership, bring a growth mindset rather than a rigid one, and use AI and technology to work smarter, not harder, saving your energy for the judgement calls and relationships that actually need a human.
You have a hunger to learn about challenges in the classroom and are passionate about solving them. You have an understanding of the UK school curriculum and an interest in transforming the teacher experience by supporting and inspiring our schools at every stage of the Up Learn journey.
You don't need to have come from EdTech, or even from a direct account management background, to be right for this role. We're just as interested in people who've led ops teams, managed large caseloads, worked frontline customer service, or been part of a Voice of Customer programme - anyone who's spent their career close to customers and knows how to keep them supported at scale.
At Up Learn, we welcome everyone and are committed to building inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. We put a lot of effort into building this great working environment and are looking for individuals to add value to our super smart, fiercely passionate and incredibly skilled team and company.
We are growing fast and anticipate many more exciting responsibilities and projects to develop in this role
Requirements
If you don’t meet every requirement below but you still believe you’re the right person for the role and are willing to learn, we strongly encourage you to apply
Preferred but not essential: experience with MATs or the UK school system; EdTech or SaaS background; experience mentoring or informally managing others
Benefits
We provide a great set of benefits that all focus on helping Up Learn team members lead healthy and fulfilling lives.
Working at Up Learn gives you:
🤸♂️ Awesome colleagues! We’ve put together a cracking team, and now you’re part of it you’ll shape the future of it
💚 Meaningful, fulfilling and engaging work that has an immediate positive impact on tens of thousands of students and the potential to impact millions of students
🧠 The opportunity to build the future of education and accelerate humanity’s ability to learn
💪 Tons of opportunities to learn and develop a wide range of skills
🏠 Up Learn supports a hybrid working environment with a minimum of two days in the office per week (one team day and one company day) and the rest is up to you!
Key benefits:
💰 A competitive salary
📈 Meaningful stake in the company’s growth and success (equity share options)
🌴 ~35 days of paid holiday per year made up of: 26 days of bookable holiday, plus bank holidays, plus unlimited ‘extra days’ (i.e. if you need a few more days, no problem)
🐤 Significantly enhanced parental leave
🦷 Level 6 (highest level) dental insurance
☕ Paid-for coffee breaks (a great chance to get to know the team)
🏃 Monthly & quarterly paid-for socials and quality time with your work colleagues as well as an in-office shower room to make sporting activities easier to join
⭐ A spacious and bright private office in Old Street, with delicious coffee, a selection of teas and unlimited snacks and drinks
🚲 Cycle-to-Work: we are registered so you can buy a bike and accessories tax-free
📖 Unlimited budget for any work-related books you need
👨👩👧 Family access to Up Learn: your family and close relatives get unlimited access to any Up Learn course for free!
Our core values:
🫶 CARE: Put people and mission first. Celebrate success together.
✅ OWN: Take responsibility. Step up. Transparently own outcomes.
💡 LEARN: Live for learning. Seek feedback. Turn challenges into opportunities.
🚀 ACT: Prioritise progress. Challenge what’s possible. Move the needle.
At Up Learn, we are on a mission to solve education. Together, using cognitive science, interactive lessons and AI-powered tailored algorithms, we are ensuring that EVERY student – regardless of their background or starting grade – has the tools to achieve an A* grade.
Our students achieve A*/A grades at 2.2x the national average, with some starting from Ds and Us. We’re committed to closing the attainment gap by offering scholarships to disadvantaged students through partnerships with charities like Sutton Trust, IntoUniversity, and The Access Project.
Up Learn handles the curriculum, allowing teachers to bring their subjects to life. Our School Dashboard simplifies setting homework, filtering classes, and tracking student progress, with seamless integration through Wonde for effective monitoring of student activity.
Since 2016, Up Learn has delivered over 20 million hours of learning, supporting hundreds of thousands of students across the UK, including through 400+ school and university partnerships. Our rapid growth is backed by investors like Forward Partners and the Branson family, enabling us to expand our team, refine our product, and develop new A Level courses.
We’re looking for educators, MATs, and SLTs ready to join us in transforming education and unlocking the potential of millions of students. If you’re ready to make a difference, let’s connect!
