Job Description

Mission Overview:

Keystone Solutions is seeking a Customer Success Manager for a consultancy mission at a client site. This role is pivotal in driving client satisfaction, account growth, and overall business success. As a consultant, you will represent Keystone Solutions while working closely with our client to implement and manage flexible mobility solutions.

Responsibilities:

• Act as a trusted advisor to our customers and help them make the most of our product.
• Ensure our customers are delighted with their experience and consistently meeting their goals.
• Proactively identify and address any issues or challenges that may arise. Work closely with clients and internal teams to find effective solutions.
• Communicate regularly with clients to provide updates on project progress and address any concerns.
• Work closely with customers to identify opportunities for growth and help them expand their usage of our product.
• Stay up-to-date on our product offerings and effectively communicate those offerings to our customers.
• Collaborate with cross-functional teams to drive customer success and improve overall customer satisfaction. Provide leadership and direction to cross-functional teams to deliver high-quality solutions.

Qualifications:

• 0-2 years of experience as a Customer Success Manager.
• Exceptional communication skills, both verbal and written.
• Customer-centric mindset with a passion for customer satisfaction.
• Natural ability to identify upsell opportunities and pitch products effectively.
• Hands-on approach with a strong desire to resolve customer issues.
• Insatiable curiosity and a commitment to continuous learning.
• Tech-savvy with a passion for customer success in the SaaS environment.
• Strong work ethic and professional pride in delivering results.
• Fluent in Dutch (Must have) and English; French is a plus.

Benefits:

• A unique chance to shape the future of mobility.
• Competitive salary & stock options tailored to your individual needs.
• Flexible working hours with the option to work remotely about 2 days a week.
• Opportunity to contribute to company growth in an early-stage environment.
• Health & wellbeing benefits including top insurance and mental health support.
• Mobility Budget to cover various personal expenses.

About Us:

Keystone Solutions is committed to building the future of mobility by helping companies decrease their carbon footprint and increase employee satisfaction through flexible and sustainable mobility benefits. As a K-Stone, you will bring our core values to every engagement.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal

Duration: As soon as possible - 30/09/2026 4 months • (full time)

Skills required:

• Communication - Level: Expert - Most recent: Any time

Language requirements:

Dutch or French
Level Native or bilingual proficiency
English
Level Full professional proficiency