Rakuten Group, Inc. is a global leader in internet services and has a diverse ecosystem spanning across e-commerce, fintech, communications and more serving approximately 1.8 billion members worldwide. Founded in Tokyo in 1997, the Group operates in over 30 countries and regions with more than 30,000 employees.
Based in Singapore's Central Business District, Rakuten Asia Pte. Ltd. serves as the regional headquarters for Asia, driving value through areas such as advertising product development, product strategy, and data management to support Rakuten Group's global ecosystem.
Learn more at: https://global.rakuten.com/corp/
The Global Ad Technology Department (GATD) manages the whole of the advertising systems that power Rakuten. We are a cross-functional and data-driven organization working together in a diverse team spread across five countries: Japan, Singapore, India, China and UK.
GATD Website:
https://corp.rakuten.co.jp/careers/feature/adtech/en/
In the platform team, we have positions who have comprehensive knowledge of the platforms and provide total solution for businessrequirementbycombining ofmultiple platform components.
We'relooking for a Customer Success Manager who supports internal marketing team and ad product development Team in digital advertising area fromtechnologyperspective. You willbe responsible forplanningsolutionfor essentialissueof our clients, salesteamand product teams, while also having both a technical and business perspective, and working with the development teams to drive projects forward. You will also drive technical collaboration between teams across multiple countries,organizationsand functions.
Responsibilities:
Analyze andidentifyessential business issues for customers and sales/productteams, andprovide the right solutions.
Understand business requirements, goals and KPIs and collaborate with multiple technical teams inside and outside Rakuten to deliver solutions to meet business requirements.
Support the implementation of realized business solutions.
Work closely with multiple stakeholders on the business side with different knowledge and backgrounds toidentifythe functional requirements for the marketing platform.
Investigate thecutting-edgead technology, industrytrendsand volatile business environment to support business requirements.
Partner with a program manager and delivery managers in prioritization andplanning forsolution development by flexibly responding to the constantly evolving business environment, social conditions, and competitive landscape.
Collaborate with cross-functional, cross-organizationaland cross-border teams to integrate with internal and external systems, platforms, and services.
Drive orparticipatein technology vendor discussions, evaluations, and selections.
Requirements:
3+ years of experience in developing,planningor definition of system requirements related systems for digital advertising while communicating directly with clients or business side stakeholders.
Experience in web (or App) application development (Programming, System design).
Ability to build good relationships with internal and externalstakeholder
Experience in project planning and execution.
Strong get-things-done mind with a sense of ownership.
Strong analytical and quantitative problem-solving ability.
*e.g. A person with data extraction skills usingBigQuerywho can contribute to data analysis for solving business problems.
5+ years of experience inITindustry including system development or product planning/Sales experience.
Able to converse in both English and Japanese as you will be working with stakeholders based in Japan
About Rakuten Asia Pte. Ltd.
Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional Headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.
About Rakuten Group, Inc.
Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.7 billion members around the world. The Rakuten Group has approximately 32,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.
For more information on Rakuten and its businesses, please visit http://global.rakuten.com/corp/ or email us at asia-careers@mail.rakuten.com
