We're looking for an experienced and senior Customer Success Manager with a strong commercial mindset and account ownership profile to take ownership of a portfolio of strategic customers and drive profitable long-term value, growth, and retention.
At CatalystOne, Customer Success is about commercial impact through true partnerships. We work closely with our customers to ensure they realise measurable business outcomes from their HCM platform—while also identifying opportunities to expand value over time.
As part of our continued growth, we are strengthening our Customer Success team with profiles who are comfortable operating at a strategic level, and who thrive in taking full ownership of customer relationships, including commercial accountability for the account lifecycle.
As a Customer Success Manager, you will own a portfolio of mid-to-large-sized customers, with responsibility for retention, growth, and overall account development.
Act as a trusted advisor to senior stakeholders, including HR and business leadership
Take full commercial ownership of your portfolio, including revenue retention, expansion targets, and contract renewals
Drive commercial outcomes, including retention, upsell, and cross-sell opportunities
Own and execute account strategies and customer plans tied to measurable business value
Lead strategic customer dialogues, including annual strategic meetings and quarterly reviews
Lead and negotiate renewal processes and expansion opportunities, ensuring strong commercial outcomes
Identify risks early and take proactive ownership of churn prevention
Collaborate across Product, Professional Services, Support, and AMS (Application Management Services) to deliver strong customer outcomes
Use data and insights to drive customer health, adoption, and expansion
Proactively identify and develop broad stakeholder management within your accounts to support long-term growth
Have 5+ years of experience managing and growing customer relationships in a commercial context
Have worked as a Customer Success Manager, Key Account Manager, or similar in a SaaS or technology-driven environment
Have a clear track record of owning commercial results, including renewals, upsell and account growth
Are comfortable owning both customer success outcomes and commercial responsibility
Have a strong track record of retention and growth within existing customer portfolios
Are confident engaging with senior stakeholders and decision-makers
Work in a structured and proactive way, with a clear focus on outcomes and results
Have strong business acumen and understand how to connect technology to business value
Communicate clearly and build trust across both customer and internal teams
Are fluent in a Scandinavian language (hard requirement) and English
A key role in a growing SaaS company with strong ambitions
The opportunity to work with strategic customers
A collaborative culture with a strong focus on both results and people
As well as your salary, you’ll receive:
Time Off That Matters: Enjoy a solid 25 days of vacation per year to recharge and regroup.
Financial and Health Security: Benefit from a comprehensive pension and insurance package, plus private healthcare.
Your Well-being, Your Way: Take advantage of our wellness contribution to stay on top of your health.
Tech Tools for Efficiency: Get the job done with a choice of laptop (mac / PC), mobile phone & subscription, and a home internet allowance.
Easy Commuting: Offset your commute costs with our public transport allowance.
Lunch Made Easy: Skip the hassle and grab a bite at our staff canteen.
Flexible Work Setup: Hybrid for your life-work balance.
CatalystOne does not accept unsolicited resumes from search firms/recruiters. CatalystOne will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to the specific open position(s). Search firms/recruiters submitting resumes to CatalystOne on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
We would like to inform you that all candidates who receive a job offer will be subject to a background check.
Founded by an accelerated group of practitioners, heavily engraved in leveraging technology, best practices, camaraderie and community. Focused on building a stable, scalable and lucrative business. We provide ongoing education and field knowledge, brand building, digital marketing and blue printing all backed by strategy and tactics helping elevate your results. With nationwide opportunities, we welcome you to explore CATALYST Inc.
