At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role purpose: We are looking for a Customer Success Manager to create long-term, trusting relationship with our customers. The Customer Success Manager engages customers on their business transformation and advises them on Vodafone’s broad range of products across connectivity and beyond solutions, with the ultimate purpose to help them thrive in a hyperconnected world and create positive change at scale.
Key accountabilities and decision ownership:
• Owns the account management and growth plans (account penetration, revenue, churn) for assigned clientele, both existing and prospective.
• Works cross-functionally and orchestrates internal delivery teams on customer success (Presales, Support, Operations, etc.).
• Ensures that operational backlog for assigned clientele is delivered on-time by orchestrating relevant internal teams.
• Performs pitching, drives engagement and influence at customer level. Owns the relationship building for key accounts of own industry.
• Keeps abreast of technological insights in the areas of beyond connectivity solutions, with the purpose to walk the talk and effectively advise customers on their ideal transformation journey.
• Ensures Net Promoter Scores (NPS) and rest experience satisfaction metrics for assigned accounts are met.
Core competencies, knowledge and experience:
• Maintains expertise of internal procedures, products and systems to effectively manage all steps throughout the customer lifecycle.
• Ensures growth and retention targets are achieved (revenue, churn, NPS).
• Proven experience gained within a business sales channel (must have minimum 5 years B2B sales experience).
• Understanding of how various cloud technologies work together to be able to drive deeper technology adoption within the existing large account base.
• Understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc.
• Ability to grow a business through deep and broad expertise in the industry segment.
Must have technical / professional qualifications:
• University degree (Master degree will be an asset).
• Fluent knowledge of English language (oral & written).
• Driving licence.
• Computer literacy.
• Excellent communication skills, oral and written
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
#LI-Hybrid #Vodafonespirit #Togetherwecan
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
#TogetherWeCan
