About This Role
Opportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance.
Own Customer Success & Satisfaction for identified accounts
Responsible for delivering customer success KPIs and program outcomes
Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at
customer’s place
Responsible for delivering planned revenue & upsell in the identified accounts
Responsible to conduct weekly/biweekly status update meeting with customers
Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure
Take up status reporting and generate the program level status for executive reviews
Responsible to successful execution and closure to Pilot Programs
Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization
Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time
Conduct Pilot Programs
Support Sales Activities as and when required
Required Qualifications
Bachelor’s degree
5+ years of experience in Customer Engagement & Success
3+ years of Connected Buildings domain experience and IOT enabled digital products
Able to travel at least 30% of the time (domestic)
Preferred Qualifications
Graduate Degree
Experience working with various Building Automation Systems
Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.
Proven ability to manage cross-functional teams without formal authority through influence and relationships
Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
Ability to understand multi-faceted problems and work out a solution work with the larger delivery team
Interpersonal skills for managing in a team framework
Project management skills
Strong Analytics Skills
Superior presentation, written, and verbal communication skills
Leadership skills to manage across functional teams
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
