You will drive the success of our customers. This position works alongside other Customer Success Team members and reports to the Manager, Customer Success.
At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. Cority is revolutionizing our industry by putting customer success at the heart of our business.
We are currently looking for a dynamic and motivated individual to join the Cority team. Reporting to the Manager, Customer Success, the Customer Success Manager is responsible for the customer’s overall health, managing the customer success journey and fostering ongoing adoption. This role creates value for the client through the ability to build productive relationships, identify business needs and solve customer problems.
Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.
Build strong relationships across all customer levels, from end users to IT leaders and senior executives.
Establish trusted advisor status by understanding customer business goals and strategically positioning solutions to meet their needs.
Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions.
Monitor health scores and proactively take action to maintain or improve account health.
Partner with customers to define critical goals and KPIs, and review progress at regular intervals.
Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption.
Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed.
Create enthusiasm and momentum with clients to support expansion and long-term engagement.
Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.
You have the dedication and drive to strengthen our Customer Success organization by bridging deep product expertise with customer-facing enablement and help to ensure both customers and internal teams are confident, informed, and successful in using our platform.
Environmental knowledge and expertise are an asset for this position
Proven ability to manage a portfolio of accounts and drive customer adoption, retention, and growth
Experience delivering business reviews and communicating value to stakeholders at multiple levels, including senior leadership
Strong understanding of customer health metrics, usage data, and success indicators
Demonstrated ability to identify expansion opportunities through consultative relationship management
Excellent communication skills — written, verbal, and presentation
Strong organizational and time management skills, with the ability to manage multiple accounts and priorities
Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams
Customer-first mindset with strong problem-solving and conflict-resolution skills
Ability to build trust and establish credibility with both technical and non-technical stakeholders
Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment
On December 4, we go live at Converge Studio – our global event where EHS and sustainability leaders will explore how trustworthy AI is transforming work. It’s where we’ll unveil the next wave of Cority innovation, a major step forward in bringing trustworthy AI to EHS+ and helping organizations turn data into action (visit our site to register).
We build enterprise-grade software that helps organizations in complex, high-risk industries protect people, safeguard the planet, and improve business performance.
Our unified platform connects every EHS+ function – health, safety, environment, sustainability, and quality – so leaders can see risk clearly, act faster, and prove impact with data they trust.
Where others chase dashboards, we build decisions.
Where others bolt on AI, we embed it securely, transparently, and in ways that keep people in control.
For more than 40 years, companies in energy, manufacturing, chemicals, food & beverage, utilities, and healthcare have trusted Cority to manage compliance, reduce incidents, improve environmental performance, and drive measurable results.
Because when organizations see risk clearly, they perform better for their people, their business, and the world.
BY THE NUMBERS
1,500+ global customers
120+ countries
2M+ end users
700+ employees
RECOGNIZED LEADERSHIP
Cority is recognized as a leader in sustainability and EHS software. In the 2025 Verdantix Green Quadrant for ESG & Sustainability Reporting Software, Cority earned top scores for data integrity, scalability, and customer success. The report highlights our ability to unify EHS and sustainability data in a single platform, helping organizations move beyond compliance reporting to performance-driven sustainability management.
As expectations rise and data demands grow, Cority stands apart with an AI-ready approach that connects operational, risk, and sustainability data for better decisions at scale.
