Cleo

Customer Success Manager

Cleo  •  $75k - $100k/yr  •  United States (Remote)  •  7 days ago
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Job Description

What You Will Be Doing

  • Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
  • Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
  • Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
  • Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
  • Understand our customers’ organizational structure and develop relationships with key business stakeholders.
  • Understand our customers’ business and link customer goals to compelling solutions to be delivered.
  • Proactively assist in problem resolution, both internally and externally
  • Maintain accurate records, including detailed documentation of customer service actions and discussions
  • Escalate issues appropriately to Services, Support, Product, etc.
  • Develop compelling recommendations with strong close rates for add-on business.
  • Invest in developing both yourself and others, and contribute to organizational efforts as required.

Your Qualifications

  • 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
  • Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
  • Proven ability to work in a fluid environment, with limited processes
  • Excellent communication and presentation skills directed at both business-oriented and technical audiences

A few things we have to offer:

  • Compensation: $75,000 - $100,000 + Bonus potential
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Representing a company with 4,000+ clients and a 99% retention rate
  • Accelerated title and salary growth potential
  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Cleo

About Cleo

Here at Cleo, we always say Cleo … never stops.

It’s a fitting way to do business because, in these disruptive times, as organizations look to digitally transform, their ecosystem interactions and business relationships are vitally important to their success. By working with Cleo, they know they’re in good hands no matter how much or how fast their business situation changes.

What’s novel about our approach is that Cleo gives customers strategic, “outside-in” visibility into the critical end-to-end business flows happening across their ecosystems -- of partners and customers, marketplaces, and internal cloud and on-premise applications – so they can connect, integrate, and analyze what’s happening at each and every integration touchpoint.

This way, Cleo creates value by empowering organizations to drive business agility, accelerate onboarding, facilitate modernization of key business processes, and capture new revenue streams by reimagining and remastering their B2B, application, and data integrations.

Like we said. Different.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Rockford, Illinois
Year Founded
1976
Website
cleo.com
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