Location: London (Hybrid) (UK-Based)
Salary: £40,000 + Retention Bonus + Equity
Job Category: Hybrid
Job Type: Full Time
Department: Customer Operations
Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic.
As our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. Youll drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap.
Own customer relationships post-sale as the primary point of contact
Lead onboarding and training for healthcare procurement teams
Drive adoption, product usage, and realization of savings targets
Identify expansion opportunities across departments and product modules
Monitor customer health metrics and proactively prevent churn
Conduct quarterly business reviews showcasing ROI and optimization insights
Collect customer feedback and convert into product improvement priorities
Develop customer success playbooks and training materials
Build case studies and success stories highlighting platform impact
Manage customer escalations and coordinate cross-functional support
3+ years in customer success, account management, or client-facing roles
Strong understanding of B2B SaaS or marketplace models
Excellent communication skills with healthcare and procurement stakeholders
Data-driven approach to demonstrating customer value
Strong problem-solving skills with proactive customer engagement
Ability to manage multiple accounts simultaneously
Experience building processes from scratch in fast-paced environments
Interest in healthcare operations and efficiency improvement
Customer success in healthcare tech, medical device, or clinical software
Experience with NHS or private healthcare customers
Procurement, supply chain, or healthcare operations knowledge
Startup experience setting up customer success functions
Familiarity with AI/ML tools and value communication
Project management or implementation experience
Key customer success role with meaningful equity
Direct work with healthcare leaders solving real operational challenges
Opportunity to shape customer experience and strategy from day one
See immediate, measurable impact for healthcare customers
Grow into leadership and build the customer success team as we scale
Submit your CV and a brief example of a customer success achievement to:
https://www.zenroxmed.co.uk/jobs/customer-success-manager/
Use subject line: Customer Success Manager Application [Your Name]
Sigma Consulting Group provides end-to-end recruitment solutions and strategic business consulting services across high-demand sectors like healthcare, technology, oil and gas, and e-commerce.
With over a decade of experience in specialist executive search, volume recruitment and RPO, our team leverages market insights and networks to help clients meet their talent needs. Read on to explore how we can add value to your business through our bespoke offerings!
With a constantly evolving talent landscape and skills gaps across industries, Sigma offers a focused approach in sourcing qualified candidates through assessment of technical and soft skills. Leverage our expertise to gain access to specialized talent pools that can transform and scale your operations.
Get in touch to know more!
