Job Description

About Portside, Inc.

Portside is a leading provider of cloud-based software solutions for the global aviation industry. Our platform powers critical operations across business aviation, regional airlines, and aircraft leasing & finance, helping over 1,000 aviation organizations streamline operations, improve decision-making, and operate more efficiently.

Backed by leading technology investors Vista Equity Partners and Insight Partners, Portside is entering an exciting phase of growth. We are expanding our platform, investing in AI driven innovation, and building a global team focused on shaping the future of aviation technology.

We’re looking for a Customer Success Manager with strong Salesforce experience to join Portside, a fast-growing SaaS company supporting the global aviation industry.

In this role, you’ll work on Aeris Match, our platform designed to help airline and aircraft leasing customers streamline workflows across fleet acquisition, financing, leasing, and asset management. You’ll act as a trusted advisor while also working hands-on within Salesforce to drive adoption and improve the overall customer experience.

Key Responsibilities

• Serve as the primary point of contact for assigned customers
• Lead onboarding and ensure successful adoption of the platform
• Configure and support solutions within Salesforce (users, permissions, objects, layouts, etc.)
• Monitor customer usage and proactively identify risks and growth opportunities
• Troubleshoot issues and coordinate with product and engineering teams
• Gather customer feedback and influence product improvements
• Provide regular updates on customer health and success metrics

Qualifications

• 2+ years of experience in customer success, support, or other customer-facing roles
• Salesforce Certified Administrator (required)
• Hands-on Salesforce experience (configuration, reports, dashboards, flows)
• Strong problem-solving skills and attention to detail
• Excellent communication and relationship-building skills
• Experience with Salesforce Flows or CRMA is nice to have
• Background working with SaaS products is a plus
• Interest in aviation, finance, or enterprise software

What We Offer

• Work with global enterprise customers in a unique and growing industry
• Be part of a fast-scaling SaaS company with strong product-market fit
• Fully remote and collaborative work environment
• Opportunities to grow into senior customer success or product roles
• Competitive salary and generous time off

Portside is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.