Job Description

Who we are Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
What we're looking for: A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite executives, office managers, and practice admins. We need a high-achieving and goal-oriented individual who is comfortable on the phones and excels at translating complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins who may be less familiar with our technology.

Your responsibilities will include:

Managing the day-to-day relationships with private practice owners and admins to ensure high product adoption and satisfaction.
Build experiments to deliver on retention and expansion metrics such as churn reduction and feature upsells.
Using surveys, customer interviews, and deep research to determine the best communication strategy for non-tech-savvy users.
Developing the customer communication strategy for the product to simplify complex fintech concepts for medical staff.
Working closely with stakeholders across the company to further hone messaging based on direct customer feedback.

You have:

2-8 years of Customer Success or Account Management experience.
BA degree or equivalent practice experience.
Direct experience in customer success or similar relationship-focused positions.
Background in B2B service, with a passion for helping small to medium sized businesses succeed in a highly regulated industry.
Experience working in a fast-paced environment and/or a startup.
Multiple years of experience working closely with executive-level stakeholders, demonstrating poise and professionalism.
Experience coordinating cross-functional teams and stakeholders.

What we offer:

Equity - Everyone at Nitra is an owner. When the company wins, you win.
Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

About Nitra

Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending.

Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients.

Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies.

The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal.

The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and has raised $200 million+ from Andreessen Horowitz (a16z), New Enterprise Associates (NEA), Sazze Partners, Pantera, KB Financial Group (South Korea’s largest bank), Jerry Yang, Will Smith’s Dreamers VC, Dunamu & Partners (associated with Korea’s largest crypto exchange Upbit), Coventure and others. www.nitra.com.

Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!

Industry

Finance & Insurance

Company Size

51-200 employees

Headquarters

New York, NY

Year Founded

2021

Website

nitra.com

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