Job Description

About SEEK

SEEK has evolved from being a domestic online employment classifieds business, to the largest global online marketplace, operating in 18 countries. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, and Bangladesh. Our market cap as of September 2023 is ~US$4-5 bn.

Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. Kuala Lumpur is where we have our Regional Headquarter, with close to 500 employees. In Asia, we own the 2 leading online job boards also known as JobStreet.com and jobsDB. SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South East Asian countries. We have ambitious growth plans that includes expanding its product set and customer base.

We are a purpose-led organization: we help people live more fulfilling and productive working lives and we help organisations succeed. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive. Our core principles are:

• Passion – we are passionate about our purpose, our customers and the community
• Team – we care about each other and collaborate to achieve together
• Delivery – we execute with excellence and achieve great results
• Future – we think and act for the long-term.

The Role:

You will partner with Sales teams to drive product adoption and sustainable growth across our customer segments, positioning yourself as a trusted advisor who understands recruitment challenges and delivers tailored solutions. This role reports to the Head of Customer Success and is based in our KL office, requiring regular field visits to client sites for face-to-face consulting and training delivery. Working closely with Sales, Customer Success, Product, Marketing and Strategy teams, you will dive deep into customer data using Excel to analyze job ad performance, identify underutilized features, and proactively spot opportunities where customers can improve their recruitment outcomes. Your commercial mindset and ability to work collaboratively with Sales will be critical to driving adoption that impacts revenue and identifying upsell opportunities for premium products and platform solutions.

Success in this role means conducting quality face-to-face customer conversations, running quarterly business reviews with compelling presentations that demonstrate ROI, and becoming a key channel for client insights that shape our business. You will facilitate in-person training sessions, develop consulting programs aligned with strategic priorities, and manage relationships that ensure customer satisfaction throughout their lifecycle.

Key Responsibilities:

• Analyze customer data in Excel to assess job ad performance, spot trends and proactively identify problems before they impact results
• Build compelling QBR presentations that showcase customer performance metrics, benchmark against industry standards and recommend optimization strategies
• Collaborate with Sales to identify upsell opportunities for premium products and platform solutions based on customer needs and usage patterns
• Conduct on-site client visits to understand hiring challenges and demonstrate how to leverage platform features for better candidate quality and faster hiring
• Design and implement customized training and consulting programs that drive behavioral change and maximize platform adoption
• Deliver engaging training through webinars and face-to-face workshops at client sites, teaching customers how to optimize job ads and use advanced features
• Act as the subject matter expert on our product solutions, staying current on platform updates to advise clients on best practices
• Run quarterly business reviews with hirers, presenting data-driven insights and tailored recommendations to improve their recruitment ROI
• Partner with clients to identify strategic sourcing needs and channel insights back to inform product development
• Coordinate with Sales and Customer Service teams to create seamless customer experiences and accelerate time-to-value

Qualifications

• Demonstrated experience facilitating group training and one-to-one consulting that achieves strategic business outcomes
• Strong Excel skills with ability to analyze data, create reports and present insights that drive customer decisions
• Proven track record conducting field visits and building strong face-to-face relationships with clients at all organizational levels
• Commercial acumen with experience partnering with Sales teams to identify upsell opportunities and drive adoption
• Experience creating and delivering compelling presentations for quarterly business reviews or executive stakeholders
• Understanding of end-to-end recruitment processes and talent acquisition challenges (HR or Recruitment background highly regarded)