A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.
Key Responsibilities
Own performance & influencer marketing accounts (ROAS-driven)
Lead optimization, retention, growth planning, and upselling
Build strong, strategic client relationships
Collaborate closely with Product to translate client requirements into actionable inputs
Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)
Identify workflow gaps and proactively improve processes
What We’re Looking For
5–7 years total experience, with 3+ years in Account Management or Customer Success
Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)
Exposure to SaaS/product environments and cross-functional collaboration
Strong analytical skills and data literacy
High ownership, accountability, and ability to operate with minimal supervision
Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.
Why Join Us
Join a collaborative, fast-moving team that puts customers at the centre of decision-making. You’ll have the opportunity to shape customer success practices, work with cross-functional teams, and directly influence product and business outcomes while growing your career in a supportive, high-impact environment.
ITCAN is the leading technology and digital marketing company in the MENA region that believes in the digital transformation of businesses. We are experts in e-commerce and provide transformative omnichannel technology and performance marketing for businesses to scale exponentially. Our operations have expanded to Saudi Arabia, Egypt, and India, since our inception in Dubai, UAE in 2015.
