Job Description

HIRING POSITION: CUSTOMER SUCCESS MANAGER

WORKING CONDITION: ON-SITE

LOCATION: BANGKOK

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Our client is a significant player in the telecommunications industry, providing mobile and fixed-line telecommunication services to customers in Thailand. Headquartered in Bangkok, it is recognized as one of the major mobile operators in the country. Offering a range of services including 2G, 3G, 4G, and 5G mobile services, as well as digital services such as e-commerce and mobile payment services, this company is dedicated to meeting the diverse needs of its customers. As a subsidiary of a larger telecommunications company, our client has established itself as an important player in the Thai telecommunications industry with a broad international reach and influence. With a strong focus on delivering quality services and innovative digital offerings, this company has earned a reputation as a trusted name in the world of Thai telecommunications.

Responsibilities :

• Build and maintain customer royalty and develop long-term relationships with customer Business Decision Makers (BDMs) and IT Decision Makers (ITDMs)
• Act as a technical advisory point of contact for the assigned customers.
• Build and develop the customer success and engagement plan to drive the services adoption, increase the services customer usage and retain the customer services.
• Orchestrate and deliver the technical workshop and provide regular technical update and training to accelerate customer adoption.
• Provide customer consultant and guidance to use Microsoft EA support for Azure and M365 EA customers.
• Represent the voice of customer, analyze customers needs and develop engage plan with support team to ensure customer satisfaction, positive experience.

Qualifications

• Bachelors degree in Business Administration, Marketing, Communication, Information Technology, or a related field
• Minimum 5-8 years of work experience in Customer Service-related roles with proven success in its initiatives and outcomes
• Proficient in Thai and English
• Proficient in Microsoft Office and Google Workspace
• Ability to prioritize work
• Strong communication skills
• Friendly, charming, and personable characteristics/mannerism