At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.
Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.
We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.
TextRequest is one of our core USA brands directly connecting our customers to theirs, through the unmatched power of business texting services. Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more.
We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.
The Role:
A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role involves ensuring 100% compliance, maximizing platform use, and maintaining positive customer engagement while identifying opportunities for account expansion and compliance oversight.
We seek a detail-oriented professional with strong communication skills and experience in customer success or telecommunications. The role requires managing complex accounts, collaborating cross-functionally, and delivering excellent customer experiences with autonomy in daily operations and strategic initiatives.
Requirements
Benefits:
Most businesses are terrible at communicating with their customers. They either don't communicate enough, or use channels their customers don't like. But when they get it right, it can transform their customer experience and their financial performance. So, it's our mission to make business communication brilliant.
Commify is Europe's leading supplier of Application-To-Person business messaging services. We help over 46,000 companies communicate brilliantly with their customers and staff; sending almost 5 billion messages a year through our portfolio of brands.
Our messaging solutions encompass everything from SMS to mobile payments, accessed through web applications, APIs or bespoke integrations. All of our products and platforms are supported by a passionate and innovative international team, with in-house development and support.
Headquartered in Nottingham (UK), we sell through a portfolio of brands, dependent on geography and customer segment. These include Esendex, TextAnywhere, Text Marketer, Skebby, Massenversand, SMSpubli, SMS Envoi, and Spryng and operate in the UK, Ireland, Italy, France, Spain, Germany, The Netherlands, Australia, New Zealand and The United States.
Backed by ECI Partners, we continue to innovate and grow both existing and new markets to support more companies to transform their business communications.
