Job Description

Customer Success Manager
Base salary up to $65,000, plus commission
(Hybrid working - 3 days a week required in the Scottsdale Office)

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

We can offer you structured career progression with the opportunity to promote every 6 months, with a $5,000 salary increase at each stage, based on performance.

Typical earnings (including base and commission) for CSMs can exceed:

• First year: $80,000–$85,000

• Second year: $90,000–$95,000

• Third year and beyond: $100,000+

A little about the role, you will be;

• Building and maintaining client relationships

• Providing support and assistance throughout the contract lifetime

• Identifying further use cases to increase value and liaise regularly to develop strategies

• Contributing to revenue growth by upselling/uplifting client contracts

• Hosting online meetings with various stakeholders to review the progress of their desired outcomes

• Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required

• Negotiating contract renewals and expansion proposals

• Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

• Sales/Account Management or Customer Success background

• Experience in using CRM systems

• Previous experience with interacting with Director Level individuals

• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

• Great Communications skills

• Strategic thinker with problems solving skills

• Strong negotiating skills

• Previously worked towards targets and KPI’s

Why Lead Forensics?

• Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program

• 20 PTO days, 9 public holidays and your birthday off as standard!

• Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)

• Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events

• Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

#accountmanagement #saas #customersuccess #clientsuccess #salesengineer

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