$70,304 per year
Hybrid
3 days onsite
PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:
PRIDE Industries
Job: Customer Success Manager
Job Code: AA140 - PR-Customer Success Mgr
HR Title Group: Sales and Marketing
Salary Grade: E13
FLSA Status: Exempt
Approval Date: February 2025
SUPERVISES:
There are no direct reports with this position.
Under general supervision, the Customer Success Manager performs a variety of customer service, administrative, and account management duties in support of customer success including order processing, customer relations, quoting, strategy, financial, and sales support functions. Employees in this job class interface directly with customers and know how to build mutually beneficial relationships.
TYPICAL DUTIES:
1. *Manage and grow small to medium sized accounts while providing outstanding customer service;2. *Conduct annual business reviews focusing on on-time delivery, outgoing quality, forecast review, pricing review, overall strategy, and opportunity for organic growth;3. *Identify scope of work and deliverables for new and existing customers. Communicate requirements to PRIDE Industries’ Operations;4. *Understand PRIDE Industries’ capabilities, recognize customer needs, be a trusted consultant to customers, and align both to grow customer relationships;5. *Assist with and/or complete pricing quotations for goods and services and communicate pricing to customers;6. *Monitor performance to established Key Performance Indicators (KPI’s) ensuring contractual compliance;7. *Organize and coordinate office workflow and provide administrative support on quotes, re-pricing, change orders, invoices, scheduling updates, new product introduction (NPI) support, billing sales order entry;8. *Gather data and prepare customer and performance reports such as key performance indicator data collection;9. *Manage profitable customer accounts and minimize exposure to excess and obsolete inventory;10. *Required to learn, use, and input accurate data into all departmental technology systems for internal and external reporting.11. *Conduct facility tours with customers;12. *Qualify customer purchase orders, inputs orders, provide updates and change orders, and manages the sales order process through delivery of the product(s) to the customer;13. *Proactively contact existing customers to determine satisfaction with company products and services;14. *Track and compile data and documents, provide follow-up, and obtain information and documents from external sources;15. *Work with Accounting to resolve any AR/AP issues;16. Performs other duties and special projects as assigned.
* Denotes Essential Job Function
MINIMUM QUALIFICATIONS:
• Three or more years of related work experience in operations including manufacturing, customer service, materials management, logistics, planning or similar;• General understanding of manufacturing, production, and distribution processes;• Ability to communicate effectively and respond to questions and requests from team, customers, and others;• Effective written communication skills using appropriate business English;• Human relations skills to maintain effective working relationships with team;• Effective customer service skills;• Intermediate computer literacy including knowledge of word processing, spreadsheet, database, and presentation software;• Basic mathematical ability including addition, subtraction, multiplication, and division;• Demonstrated customer service, problem solving and common sense skills.
EDUCATION REQUIREMENTS:
AssociatesA comparable combination of formal education and work experience will be considered.
CERTIFICATES REQUIRED:
The following licenses or certificates may be required depending on local, state and/or contract requirements:
Valid Driver's License
PHYSICAL REQUIREMENTS:
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance: • Viewing computer screen/monitor• Utilizing keyboard• Answering phone/making calls
WORK ENVIRONMENT:
Work is performed in a normal office environment with limited privacy and some exposure to background noise. Employees may be required to work in excess of 8 hours in a day and/or 40 hours per week.
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.
At PRIDE, we make a difference in the lives of many, one job at a time.
Ready to make an impact?Join an organization where business meets purpose and every role contributes to a greater mission. Apply today at PRIDE Careers and be part of something meaningful.
Learn more about who we are and what we stand for at www.prideindustries.com
PRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.
Thank you for considering a career with us—we look forward to connecting with you!
Since 1966, PRIDE Industries has delivered business excellence with a positive social impact. Through proven business performance, we are shifting the paradigm about the value people with disabilities bring to a high-performance workforce. We optimize our customers’ business operations while creating sustainable career opportunities and training for people with disabilities and other barriers to employment. We prove the value of an inclusive workforce model every day through our social enterprise model and operational success across multiple industries.
Our services include facilities operations and maintenance services, custodial services, contract manufacturing, supply chain management, packaging and fulfillment services, and staffing and recruitment to commercial and government organizations nationwide.
Our goal is to create 100,000 jobs for people with disabilities.
One in five Americans has a disability, and two-thirds of working-age Americans with disabilities are unemployed. As the nation’s leading employer of people with disabilities, we believe that people of all abilities should have equal access to achieve their employment goals. And that belief shapes everything we are as a company. We are bound by a set of core values and a shared commitment to diversity, equity, and inclusion.
