Job Description

We’re Hiring – Customer Success Manager (Sydney)

Join TCR Group, the global leader in GSE solutions, operating across 200 airports, 300+ airlines, 30 countries & 5 continents.

We’re looking for someone who speaks the aviation language, is resourceful, highly organised, and passionate about customer success. You’ll manage key accounts, build strong relationships, travel once or twice a month, and deliver real impact.

Fantastic opportunity to join a fast-growing multinational with worldwide presence and supportive culture.

Key Responsibilities

• Manage and strengthen relationships with key customer accounts across the aviation industry.

• Provide excellent customer service and act as the primary point of contact for client queries.

• Attend scheduled customer and chart meetings, representing TCR with professionalism.

• Conduct regular customer reporting and analysis, delivering actionable insights.

• Travel once or twice a month to visit customer sites and strengthen partnerships.

• Manage equipment-related queries and ensure timely resolution.

• Work closely with internal teams to deliver seamless customer outcomes.

• Contribute to customer-focused projects and ensure their successful delivery.

• No cold calling, this is not a sales role

About You (Non-Negotiables)

• Excellent communication skills – articulate, well-spoken, and confident in engaging with senior stakeholders.

• Highly organised and resourceful – able to manage multiple priorities with ease.

• Approachable and professional nature – customers and colleagues find you easy to work with.

• Based in Sydney and available to travel monthly.

• Customer service background with proven success in building strong relationships.

Highly Advantageous Skills

• Experience in the aviation industry or with Ground Support Equipment (GSE).

• Alternatively experience with the automotive, transport and maintenance industry

• Strong systems knowledge – CRM, SAP, FSM, Power BI, PowerPoint.

• Comfortable using new technologies, including AI tools, to drive efficiency.

• Project management experience with the ability to deliver on time and on budget.

What We Offer

• The opportunity to join a global leader in the aviation industry.

• A supportive and collaborative team environment.

• A vibrant and enjoyable workplace culture, including social events such as:

Annual Christmas Party and mid-year “Christmas in July” celebration

Casual Fridays and Friday pub gatherings

Occasional Office gatherings such as Friday champagne, Monthly birthdays & Melbourne Cup

Quarterly offsite meetings and an annual Hunter Valley conference

• Two additional days of leave "Health & Happiness days" on top of standard annual leave entitlements.

• Exposure to high-profile aviation clients and key industry projects.

• Opportunities to grow within a fast-evolving global business.

About TCR Group

TCR Group is a global leader, specialising in Ground Support Equipment (GSE) Maintenance, Rental, and Fleet Management services. We proudly serve Ground Handlers, Airlines, and Airports worldwide, delivering top-tier solutions that keep the aviation industry moving smoothly.

Our global presence spans across 200 airports and 300+ airlines, reaching five continents and 30 countries. With a network of 80+ workshops and a dedicated team of 1,500+ employees worldwide, we are committed to delivering excellence on a truly international scale.