Would you like to see more good in the world?
So would we.
That’s why we founded FundSource26 Inc., an award-winning funding vehicle serving purpose-driven organizations. We provide strategic planning, coaching, and turnkey solutions that get nonprofits funded—so they can spend less time chasing money and more time doing good.
As a Customer Success Manager, you ensure clients achieve their desired outcomes while building strong, long-term relationships. You help clients maximize the value of our services and successfully implement grant-funded initiatives.
You are energetic, committed to excellence, aligned with our values, and passionate about creating a better world.
Please note that this position is a 13 month contract position.
Client Relationship Management
Serve as the primary point of contact and trusted advisor throughout the funding and implementation process.
Onboarding
Lead new clients through onboarding, ensuring they are set up for success with our systems, tools, and strategic support.
Strategic Collaboration
Participate in brainstorming and planning for grant applications, balancing funder expectations with client capacity.
Grant Management & Compliance
Guide clients through the post-award phase, helping them meet grant requirements, track expenditures, collect outcomes, and stay compliant with reporting deadlines.
Grant Implementation Support
Act as a strategic thought partner as clients launch and manage funded programs. Provide hands-on guidance and creative problem-solving to keep projects on track.
Reporting & Funder Relations
Prepare high-quality interim and final reports that highlight impact and strengthen funder stewardship.
Proactive Support & Advocacy
Maintain regular communication, anticipate challenges, and provide timely, solution-oriented guidance. Represent client needs internally while ensuring mutual accountability.
Performance Tracking
Monitor client progress using internal dashboards and data to identify opportunities for deeper engagement or additional services.
Hybrid work environment. Expect 2–8 trips per year for conferences and meetings with geographically distant clients, with more frequent in-person meetings for local clients.
At 6 Months
You confidently support clients through implementation, compliance, and reporting. You’ve built trusted relationships and proactively address challenges with client-centered solutions.
At 12 Months
You are a key post-award partner to clients and a trusted advocate for our grant development specialists. You contribute to internal KPIs, improve retention, and strengthen engagement across the grant lifecycle. Your forward-thinking recommendations enhance internal workflows and client success.
A strong communicator experienced with nonprofit leaders, program managers, and funders
Independent, adaptable, and quick to learn
Strategic and detail-oriented, able to manage multiple clients and projects
Organized and disciplined with follow-through
A creative problem-solver comfortable thinking outside the box
5–7 years in the Jewish nonprofit sector
Experience in account management, customer service, operations, or program/grant management
Experience with grant implementation, compliance, or reporting (strong asset)
Familiarity with basic accounting principles and QuickBooks (asset)
Proven ability to manage multiple stakeholders and competing priorities
Strong written and verbal communication skills
Comfortable using remote tools and technology
You’re motivated to bring more good into the world
You’re success-driven and highly accountable
You value flexible hours, group benefits, and performance bonuses
You enjoy a collaborative and rewarding work environment
You’re open to occasional travel
You’re eager to learn and grow with us
It is more than employee files and insurance forms. It is communication, conflict resolution, and planning for the present and the future of your company.
Essential HR gives business owners flexibility and customized options so they can have an expert on their team without the full-time expense.
