Job Description

At Pathmonk we are an employee-first company, which means the happiness and well-being of our employees is our top priority. Our team and working style is built around a remote infrastructure so everyone can enjoy flexible hours and organize themself around family and personal life.

Our mission is to power up websites and apps around the globe with AI tools, while preserving the privacy of the users and making the internet a more sustainable place.

We are looking for a Customer Success Manager to join our sales team. The ideal candidate is passionate about providing an exceptional customer experience: Creative, resourceful, detail-oriented, and well-organized. A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.

Expect to work on exciting products, unique challenges and high scale environments. Our success managers have an immediate effect on our business success, as well as the success of our clients.

Also we encourage our employees, in addition to their regular projects, to spend 20% of their time working on what they think will most benefit Pathmonk, specially around Pathmonk Climate, our initiative to make the internet a cleaner space and help with climate change.

Responsibilities and Duties:

• Establish a trusted relationship with Pathmonk’s clients
• Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues
• Engage 1:1 with customers during launch and with targeted customers to ensure adoption and mature use of Pathmonk
• Provide fast, accurate and personalized communication to Pathmonk users through: email, zoom calls and live chat
• Maintain our knowledge base to improve the accuracy of the support we provide to customers
• Drive and lead the renewals process in collaboration with the sales team to preserve and enhance customer contracts and relationships
• Partner with cross-functional team members to translate business needs and product requirements into new solutions for customers
• Help drive customer references and case studies

Required Qualifications and Skills:

• 2+ years relevant experience in customer success & support
• Strong interpersonal skills quickly building customer relationships. Enjoy teaching customers at all levels of technical proficiency
• Great communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers
• Solid understanding of SaaS applications
• Creative problem solving under pressure when working through customer issues
• Consistent track record of achieving personal and team goals

Preferred Qualifications and Skills:

• SaaS customer success, account management or sales organization experience a benefit
• Proven track record of highly-professional customer service in a dynamic, start-up environment

Salary and Benefits:

Some of the benefits we offer are:

• 25 days of paid vacation per year
• High quality equipments
• Team Meetup Events (trips, activities, etc)
• Free Gym (we pay for the gym or sport activity of your choice)
• Individual learning & development plans to support you in your role & career
• Remote work

The salary for this role is 40.000€ per year + Bonus