TRACTIAN 𝗕𝗥

Customer Success Manager

TRACTIAN 𝗕𝗥  •  São Paulo, BR (Onsite)  •  4 months ago
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Job Description

Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do
As a Customer Success Manager, you will lead a team of Customer Success Engineers (CSEs) and oversee the success of all accounts within your portfolio. Your focus will be on driving client retention, optimizing team performance, and ensuring TRACTIAN delivers measurable value to its industrial clients.

Responsibilities

  • Manage, mentor, and develop a team of CSEs, ensuring high performance and client satisfaction.
  • Oversee all client accounts within your team, maintaining alignment with their maintenance goals and operational needs.
  • Collaborate with factory floor teams and decision-makers to ensure seamless implementation of TRACTIAN solutions.
  • Analyze team and client performance metrics to identify areas for improvement and drive results.
  • Represent TRACTIAN in strategic meetings with large industrial clients, ensuring alignment with their objectives.

Requirements

  • Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or a related field.
  • 7+ years of experience in industrial environments, with leadership roles in production or maintenance management.
  • Proven ability to lead teams, manage complex client portfolios, and deliver measurable results.
  • Strong understanding of factory floor dynamics and maintenance strategies.
  • Excellent communication and leadership skills, with experience engaging with C-level stakeholders.
TRACTIAN 𝗕𝗥

About TRACTIAN 𝗕𝗥

A Tractian é a empresa líder de inteligência de máquina e de sistemas de monitoramento industrial. A Tractian desenvolve soluções simplificadas de hardware e software para oferecer aos técnicos de manutenção e aos tomadores de decisões industriais uma supervisão abrangente de suas operações. A missão da Tractian é tornar a vida de cada mantenedor da linha de frente das indústrias, os #BlueCaps, profundamente melhor.

Como um marco importante, a Tractian inaugurou a categoria de Assisted Maintenance (Manutenção Assistida) no setor industrial, estabelecendo-se como pioneira e líder na aplicação dessa tecnologia única. Essa categoria é baseada no conceito de predição auxiliada, onde a inteligência artificial identifica problemas nas máquinas e sugere ações preventivas a serem realizadas, fornecendo um valioso suporte aos profissionais de manutenção.

A categoria de Manutenção Assistida permite um apoio inimaginável para os profissionais de manutenção. Combinando expertise de chão de fábrica com tecnologia, os mantenedores poderão atuar nos problemas com mais assertividade.

A Tractian suporta as operações industriais que geram 5% do PIB da produção industrial mundial. Em termos práticos, significa que, a cada 1.000 dólares produzidos pela indústria mundial, 50 dólares são gerados em ambientes que usam as soluções da Tractian. Os clientes da Tractian obtêm um ROI de 6 a 12 vezes, com uma economia média de 6.000 dólares por máquina monitorada anualmente.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
São Paulo, BR
Year Founded
2019
Website
tractian.com
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