Job Description

Customer Success Manager

Are you passionate about providing complex technical solutions?

Would you like to be at the center of cutting-edge energy projects?

Partner with the best

Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future

Fuel your passion

The Customer Success Manager establish and enhance our customer relationships to promote adoption, value realization, retention and loyalty of our Cordant Software Solutions.

As a Customer Success Manager, you will be responsible for:

• Relationship Management: Build and maintain strong, long-term relationships with key stakeholders. Gather feedback and represent the voice of the customer internally to influence product development.

• Customer Onboarding: Guide customers through implementation and onboarding to ensure value realization Day 1.

• Product Adoption: Drive product usage and adoption by educating customers on features and best practices.

• Issue Resolution: Act as the primary point of contact for customer inquiries and escalate issues when necessary.

• Account Growth: Identify upsell and cross-sell opportunities in collaboration with the solution architects and sales team.

• Customer Advocacy: Collaborate with customers on external facing success stories through case studies, webinars, conferences, etc

• Performance Monitoring: Track customer health metrics, usage data, and proactively address risks.

• Renewals: Ensure timely contract renewals and maintain high retention rates.

To be successful in this role you will:

• Bachelor’s Degree in an engineering discipline

• Minimum of 10 years relevant experience in Oil & Gas, Power, or Heavy Industries.

• Minimum 10 years of relevant experience in Asset Performance Management technologies

• Minimum 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth

• Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers

• Experience in driving critical NPIs to position commercial requirements back to product development team

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and give their best is also different for everyone. In this role we can offer the following flexible working patterns:

Working with Us

Our people are at the heart of what we do at Baker Hughes. We know we are best when all of our employees are developed, engaged and able to bring their full authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in everyone.

Working for you

Our inventions have revolutionized energy for more than a century. But to continue moving forward tomorrow, we know we need to push the limits today. We make it a priority to reward those who embrace change with a package that reflects how much we value their contributions. Join us and you can expect:

• Contemporary work-life balance policies and well-being activities

• Comprehensive private healthcare options

• Life Insurance Safety Net and Disability Programs

• Personalized financial program

The Baker Hughes internal title for this role is: Sales Advisor - Sales Enabler