We’re reimagining how we deliver and pay for health care. Castlight Health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people with an exceptional experience, better access to information and services, and a lower total cost of care
We are seeking a Customer Success Lead to join our Customer Success team focused on our most important clients. These accounts leverage both our digital and advanced primary care (APC) capabilities.
This role leads the strategy for Customer Success plan renewals and growth identification aligning closely with sales, data & analytics, and our executive team. An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to build trusting relationships at the C-Suite and day to day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.
How will you make an impact & Requirements
Your Impact
Lead strategic management of assigned accounts, driving customer satisfaction and optimizing total cost of care outcomes.
Develop executive relationships in conjunction with executive sponsor and address and resolve customer-blocking issues in collaboration with internal partners
Proactively identify and mitigate risks for high-priority customers, aligning internal stakeholders, including executive sponsors.
Develop comprehensive renewal strategies, ensuring clear demonstration of value from digital and advanced primary care capabilities.
Work collaboratively with peers to identify and capitalize on growth opportunities through additional services and ecosystem partnerships.
Leverage understanding of the Voice of the Customer to influence product development and enhancements across Commercial, Medicare, and Medicaid markets.
Oversee key performance indicators, such as Customer Health Scores and retention metrics, to drive long-term customer success and satisfaction.
Minimum Requirements
BS in Business or Healthcare Administration, MBA preferred
Possess a minimum of 8+ years in client-facing leadership roles with direct experience in , value based care and health plans.
Experience with benefits consultants and health benefits ecosystems.
Experience with Large/Complex Customers
Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
Demonstrate excellent presence and communication skills at all levels of the client organization
Strong leadership, strategic thinking, and problem-solving skills
Ability to thrive in a collaborative, high-growth environment.
Passion for changing healthcare.
Compensation Range:
$108,466.00
to
$162,698.00
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.
Founded in Port Charlotte, Florida, in 2008, and now headquartered in Fort Myers, Millennium Physician Group is one of the largest comprehensive physician-led groups with more than 900+ healthcare providers and 200+ locations now including FL, TX, NC, and GA.
Services center on primary care and are complemented by specialty care, walk-in centers, radiology and lab services, physical therapy, telehealth, wellness programs, home health, hospital care, and much more.
Nationally recognized as a leader in value-based care with consistently high levels of physician engagement, Millennium aims to create a genuinely connected healthcare experience for patients by providing a comprehensive and coordinated approach to healthcare… and be Your Connection to a Healthier Life.
