As a Customer Success Intern, you will support our Customer Success team in managing and growing relationships with retail eCommerce partners across the DACH region. During your internship, you will gain hands-on experience in client success, retail media, business analytics, and partnership management while working closely with cross-functional teams including Sales, Analytics, Operations, Product, and Technical Solutions.
Support the Customer Success team in managing a portfolio of retail eCommerce partners
Monitor and analyse retailer performance metrics, identifying trends and providing actionable insights to support business growth
Assist in preparing business reviews, performance reports, and client presentations
Help identify opportunities to improve retailer satisfaction, engagement, and long-term partnership success
Collaborate with Analytics, Demand, Product, and Technical teams to ensure successful execution of customer initiatives
Participate in strategic discussions around retailer growth, adoption of new solutions, and revenue opportunities
Assist with market research, competitive analysis, and the development of customer success best practices
Contribute to process improvement projects, documentation, and operational excellence initiatives
Currently enrolled in a Bachelor's or Master's degree program and available for a full-time, 6-month internship based in Munich, Düsseldorf, or Berlin
Fluent in German and comfortable communicating in English in a professional environment
Interested in Customer Success, Account Management, Retail Media, eCommerce, Digital Advertising, or AdTech
Strong analytical mindset with the ability to interpret data and derive meaningful business insights
Organisational skills with strong attention to detail and the ability to manage multiple priorities
Comfortable working with cross-functional teams in a fast-paced and international environment
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Criteo (NASDAQ: CRTO) is the global commerce intelligence platform that drives performance for brands, agencies, retailers, and publishers. Built on proprietary commerce data from more than $1 trillion in annual sales and two decades of AI innovation, Criteo helps companies across the ecosystem make smarter decisions and achieve better outcomes, while delivering more relevant experiences for shoppers.
With thousands of clients and deep partnerships across global retail and digital commerce, Criteo provides the technology and insights businesses need to compete and grow.
For more information, please visit criteo.com.
