Job Description

Customer Success Group Leader (Japanese Native Speaker)

Employment Type: Permanent

Location: Central Bangkok (near BTS)

Salary Range: Up to 120,000 THB

About the Role

We are looking for a
Japanese-native speaker Customer Success Group Leader to oversee and strengthen
relationships with enterprise customers. The role focuses on ensuring customer
satisfaction, resolving technical issues, and driving service improvement
across operations.

Key Responsibilities

• Lead the customer success and
  support team for key accounts.
• Act as the primary point of contact for
  Japanese clients and provide consultation.
• Oversee service quality,
  incident management, and problem resolution.
• Analyse performance data and
  implement improvement initiatives.
• Drive collaboration between
  Thai and Japanese operations teams.

Qualifications & Experience

• Native Japanese speaker with
  business-level English proficiency.
• 5-10 years of experience in
  customer success, service delivery, or operations.
• Experience managing
  enterprise customers in IT or service environments.
• Strong leadership,
  communication, and reporting skills.
• Knowledge of ITIL processes
  or project management is an advantage.

What We Offer

• Competitive salary with
  regional leadership exposure
• Health and family insurance
• Provident fund and
  performance-based bonuses
• Cross-cultural work
  environment with long-term stability