About the Team
The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays a pivotal role in job marketplace health as brands help Apna marketplace maintain network effect i.e. improve candidate retention and attract more candidates. At the same time, larger mandates from new clients helps provide strategic guidance to growth and the product team to build new solutions.
About the Role
We are looking for a Customer Success Manager to provide support, nurture relationships and expand business for 400-500 Tier 5 enterprises to promote these orgs higher Tiers. A CSM would be assigned 150-300 orgs depending upon the workload. Tier 5 orgs are enterprises that currently behave like an SMB w.r.t purchase pattern, ticket sizes, engagement from sales team and are likely to have a client connect at junior to mid-management level.
About Career growth within the team, a CSM would gradually move up the ladder and start managing Tier 1 - Tier 4 clients and would eventually work directly w/ Pod leads/CSM head in big accounts management.
Responsibilities
● Own Net revenue Retention (NRR) for respective orgs
○ Focusing on existing accounts with a client centric retention strategy - identify
the right product for a role x city x # hires requirement, pitch a right product to
maximize value for money
○ Customization of the training modules for the existing clients by maintaining
good relationships.
○ Identify & analyze the clients requirements & propose customized solutions for
talent acquisition / branding needs.
○ Interaction with senior management in the client organizations & present Apna's
products & services.
● Upsell Apna's online solutions Corporate clients - Jobs, DB, banners, new products
○ Sales Analysis, Usage review and planning vis-a-vis product analysis on a monthly
basis - find usage patterns, discovery of hiring patterns, share of other digital
platforms (naukri, WorkIndia, Shine, Monster etc.)
○ Manage complex sales situations & acquire clients based on - value based selling.
● Following the complete sales cycle and ensuring payment collection.
● Closely monitoring of competitor activities and assisting in planning counter strategies
Founded in 2019, Apna Group is redefining the future of work for India and beyond - empowering millions of professionals and enterprises through AI-led innovation.
Through Apna.co, India’s largest early-career job marketplace, we’ve connected 6 Cr+ job seekers with 7 Lakh+ employers across 900+ cities, enabling faster, smarter, and more meaningful hiring at scale.
Trusted by India’s leading enterprises such as Teleperformance, Zomato, HDB Financial Services, Bluestar, TVS, Kotak, Axis Bank, Flipkart, and Lifestyle, Apna powers workforce transformation across Retail, BFSI, Staffing, Healthcare, Manufacturing, and IT sectors.
Building on this foundation, Apna has expanded into enterprise AI innovation with Blue Machines, our Voice AI platform that enables organizations to deploy production-grade voice agents with sub-300 ms latency and <1-week deployment cycles. In its first 45 days, Blue Machines secured $6 M+ in enterprise contracts across lending, insurance, recruitment, and healthcare - making it one of India’s fastest-adopted deep-tech platforms.
Explore more at bluemachines.ai
Recognized among India’s Most Preferred Workplaces 2025–26, and as a Most Preferred Workplace for Women, Apna Group continues to build technology that empowers people, strengthens enterprises, and drives inclusive growth.
Backed by world-class investors including Tiger Global, Sequoia Capital, Lightspeed, Insight Partners, GSV Ventures, and Owl Ventures, Apna collaborates with leading government and public institutions such as the NSDC, Ministry of Defence, UNICEF YuWaah, and AICTE to drive nationwide skilling and employability programs - powering AICTE’s career portal for over 3 million students across 22,000 colleges.
Visit: apna.co
For employer solutions, visit: employer.apna.co
