Job Description

Customer Success Executive

This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an executive with an interest in finance and technology that wants to help make the home buying process better.
You will join our top-performing Customer Success team to help ensure that our firms are using Acre’s platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a
unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation

What you will be doing:

• Developing and maintaining a deep knowledge of our users and our product
• Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares.
• Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team
• Perform technical troubleshooting and problem-solving of customer queries.
• Delivering high quality webinar trainings to our customers on how to use Acre
• Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.)

Skills we'd love you to have

• • Excellent at communicating with a customer focused attitude
• Curious in nature and with a strong desire to achieve
• Highly self-motivated and able to work independently
• Have a strong attention to detail and goes above expectations
• A resourceful, quick, sharp and creative problem solver
• Passionate about people and making Acre customers happy
• Thrives with ambiguity and makes the most of opportunities
• Willing to come to our Shoreditch & Vauxhall offices at least twice a week
• Availability to work the occasional Saturday.

Why ClearScore and Acre?

ClearScore is the UK's #1 credit score and report app, helping more than 20 million users globally make better financial decisions. As part of the ClearScore Group, Acre is transforming the UK's £1.4 trillion mortgage market with a modern, end-to-end platform that simplifies the home-buying journey for brokers, lenders and consumers.

Together, we're creating a more seamless path from financial wellbeing to homeownership, combining ClearScore's scale and consumer reach with Acre's market-leading mortgage technology. We're a technology-led, user-centric business with an inclusive culture that empowers people to make an impact, grow their careers and help shape the future of financial services.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule