Location - Clark Freeport Zone, Pampanga, Philippines
Department - Customer
Function - Customer Support
Working Pattern - Hybrid
Benefits - Benefits at Ideagen
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out
The Customer Success Engineer Tier 2 is tasked with handling more complex technical issues that escalate beyond Tier 1 support. This role requires a deeper technical expertise to analyze, diagnose, and resolve more complex problems, ensuring customer satisfaction and product reliability.
Advanced Technical Knowledge
Problem-Solving & Analytical Skills
Interpersonal & Communication Skills
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
#LI-HT1 #LI-Hybrid #LI-Fulltime
Ideagen brings clarity and confidence to the safe hands and trusted voices protecting our world.
By unifying deep regulatory expertise and innovation with affordable, best-in-class software we provide trusted, meaningful intelligence to regulated and high-compliance industries such as life sciences, healthcare, banking and finance, aviation, defense, manufacturing and construction.
From the shop floor to the flight deck, from the front line to the boardroom, our 11,400 customers include more than 250 global aviation organizations, nine of the top ten accounting firms, nine of the top ten global aerospace and defense corporations, 15 of the top 20 global pharmaceutical companies and 65% of the top 20 global food & beverage companies and includes blue chip brands such as Heineken, British Airways, BAE, Aggreko, US Navy, Bank of New York and Johnson Matthey.
Headquartered in Nottingham UK, with offices across the US, Australia, India, Malaysia and UAE, our 1400+ colleagues are dedicated to supporting industries to turn risk into resilience.
