Oddin.gg

Customer Success Engineer LATAM

Oddin.gg  •  Lima, PE (Remote)  •  1 month ago
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Job Description

Oddin.gg is the global leader in B2B esports betting solutions. We are delivering an end-to-end ecosystem to bookmakers across the globe. Operators partnering with Oddin.gg can attract a new generation of bettors, drive betting volumes 24/7, and improve sportsbook profitability.
We work with purely esports titles such as Dota2, LoL, CS2, as well as esports analogues of traditional sports like EA FC 24 (soccer), NBA 2K (basketball), Cricket 22 and more. Based on the data we have available, we create and continuously improve mathematical models that help us predict match odds.
With a team of 300+ people, based in the Czech Republic and many other locations across Europe, Asia, and LATAM, Oddin.gg is growing at a fast pace and is looking for a Customer Success Engineer.

Your position on the board:Join a dynamic international Customer Success team that handles direct communication with our customers’ IT and operational teams, and is in constant synchronisation with our internal departments. A Customer Success Engineer is responsible for integration of Oddin.gg services within client platforms, providing technical support and advice to customers, and performing technical and operational coordination between the customers and Oddin.gg
Our Idea of You:- Integrate and support Oddin.gg digital products (data feeds, APIs, and digital turn-keysolutions) within customers’ platforms, following established processes- Work closely with customers’ IT departments and Oddin.gg product, development,and sales teams, with the aim of integrating new or existing customers to Oddin.ggservices- Communicate directly with international B2B customers- Handle multiple customers at different locations- Take ownership of, troubleshoot, escalate, and resolve issues- Create and maintain technical documentation and knowledge base
Haven’t We Caught You Yet?:- Technical education OR adequate experience- Proficient use of English, Spanish, and Portuguese languages- Communication and general social skills - ability to build relationships quickly andeffectively- Experience with technical support/sales operations- Basic understanding of web technology and communication protocols- Basic understanding and/or willingness to learn about the esports and bettingindustries- Being teamwork-oriented- Problem-solving attitude, with self-initiative and an eye for detail- Ability to quickly acquire new knowledge, technical skills, and technologies- Desire and possibility to travel- Positive attitude, diplomacy, and approachability- A knack for digital products and technology
Additional Skills / Extra Points:- Basic HTML and CSS knowledge- Basic programming knowledge- XML knowledge- Basic API and database knowledge- Other languages
What We Offer:- Work remotely from any location as an independent contractor- Competitive salary- Nimble environment where everything can be implemented very fast- Get things done attitude- Feedback from the employees and partners is considered for ongoing productdevelopment- Huge opportunity to work with the market leader at the intersection of two boomingindustries: esports and betting- Immediate impact on the performance of the company- Participate in our vision to cement our position as No.1 Esports analytics company
Oddin.gg

About Oddin.gg

Oddin.gg is the number one B2B choice for esports betting, enabling the growth of its partners by providing an engaging esports betting experience through its end-to-end esports betting ecosystem. Oddin.gg’s clients benefit from its multi-award winning esports odds feed, risk management, iFrame solution, widgets, 24/7 content, live esports data, and marketing services.

The company maximizes its partners’ profitability by combining automated infrastructure and machine learning algorithms with advanced data science. Oddin.gg powers solutions for Betsson, Betway, Yolo Group, Stake, OpenBet, Vibra Gaming, Betby, and many more sportsbook and platform providers on a global scale.

Oddin.gg is licensed in New Jersey, Colorado, West Virginia, Ohio, Arizona, US, and Ontario, Canada, and is in the process of acquiring multiple more licenses in North America.

Our mindset

Born from a deep understanding of esports and a burning desire to build something meaningful, Oddin.gg was founded in 2018 with a singular goal: to transform our experience and adventurous spirit into something bold, exciting, and lasting. Since day one, we've been driven by curiosity, ambition, and a relentless pursuit of excellence.

We're not just building a company; we're creating an environment where talented people come together, prioritize delivery, get things done, and take full ownership. Here, focus, accountability, and teamwork aren't just buzzwords—they're the very pillars of how we operate. We champion those who take initiative, care deeply about their impact, and know how to enjoy the process. Because when our people thrive, Oddin.gg truly soars.

Oddin.gg is growing—and fast. In just a few years, we've exploded from 50 to nearly 300 team members, and we're not hitting the brakes. We're launching new verticals, evolving our processes, and unlocking fresh opportunities for our people to learn, experiment, and shine.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Prague, CZ
Year Founded
2018
Website
oddin.gg
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