We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
With locations on Mountain View CA (HQ), London, Costa Rica, Bulgaria, Tel-Aviv and
Austin TX; we’re the world’s fastest in-memory database. From our open-source origins in
2011 to becoming the #1 cited brand for caching solutions, we’ve helped more than 10,000
customers build, scale, and deploy the apps our world runs on. With cloud and on-prem
databases for caching, vector search, and more, we’re helping digital businesses set a new
standard for speed.
Redis is looking for highly talented Customer Success Engineers/Developers to join our
CSE Team in Costa Rica.
Customer Success Engineers (CSEs) play a crucial role in our organization by assisting
customers in overcoming obstacles, offering essential guidance for product adoption, and
cultivating strong client relationships. They act as advocates for our customers within the
company.
Additionally, CSEs promote company interests by identifying opportunities for upselling
and cross-selling to existing customers.
In essence, CSEs collaborate closely with customers in the post-sales phase, delivering
comprehensive account management.
Technical skillset
o Web Development:
o Database Management:
o Basic DevOps Skills:
o Problem-Solving Skills:
Non-Technical requirements
o Excellent skills in research and analytics
o English level (reading and writing) (C1 – Advanced), Portuguese is a plus.
o A demonstrable obsession for customer satisfaction, earning and keeping trust with attention to the wider overall customer experience
o Track record of ownership of tasks and experience in time management and prioritization
o A proven history of self-development and proactive learning
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
Redis is the world's fastest data platform. We provide cloud and on-prem solutions for caching, vector search, and more that seamlessly fit into any tech stack. With fast setup and fast support, we make it simple for digital customers to build, scale, and deploy the fast apps our world runs on.
