Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
As a Customer Support / Success Engineer, you will play a key role in ensuring the performance, availability and reliability of our local applications and systems. Working closely with our technical teams, customers and end users, you will help deliver a high-quality service and ensure that issues are resolved quickly and efficiently.
You will act as a technical bridge between the customer, the IPS Public Security, Travel & Transport support organization and our internal engineering teams, helping accelerate issue resolution while representing the voice of the customer.
This role combines technical troubleshooting, system administration, customer interaction and continuous improvement, with the opportunity to work on complex and critical environments.
A customer-oriented, proactive and solution-driven team player, comfortable working independently in a fast-paced international environment and collaborating with both technical teams and customers.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
IDEMIA Group is a global technology leader with more than 12 500 employees worldwide. Its two market-leading divisions deliver mission-critical solutions that simplify and secure interactions in the physical and digital realms:
• IDEMIA Secure Transactions (IST) is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
• IDEMIA Public Security is a trusted provider of government-grade and convenient biometric-based solutions for 600 government, state and federal agencies. With decades of experience in biometric technologies, IPS enables safer, frictionless and fairer ways to secure travel, access and citizen protection.
For more information, visit www.idemia.com and follow @IDEMIAGroup on X.
