Webster & Webster Associates

Customer Success Engineer

Webster & Webster Associates  •  Boston, MA (Onsite)  •  4 months ago
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Job Description

Webster & Webster Associates is seeking a Customer Success Engineer on behalf of an innovative global technology company specializing in advanced software solutions for the embedded systems industry. In this role, you will serve as a trusted partner to customers—guiding them from initial evaluation through successful adoption and ongoing satisfaction. Working closely with sales and technical engineering teams, you’ll ensure customers get the most out of their investment while building lasting relationships. Key Responsibilities
  • Act as the first point of contact for customer inquiries, providing timely support for installation, licensing, and compliance-related questions.
  • Manage and resolve technical support cases efficiently, collaborating across teams to deliver prompt solutions.
  • Guide new enterprise and large-segment customers through a smooth onboarding process.
  • Identify customer objectives early in the onboarding process and tailor training sessions to accelerate product adoption.
  • Build strong, ongoing relationships with key decision-makers and technical stakeholders.
  • Engage proactively with customers to understand their evolving needs and help them overcome challenges, fostering loyalty and advocacy.
Core Qualifications
  • Bachelor’s degree in a relevant field or equivalent professional experience.
  • Prior experience in a customer-facing role within a software or technology company.
  • Basic understanding of software development, networking, firewalls, protocols, and related tools.
  • Familiarity with build automation tools, command-line interfaces (Linux and/or Windows), and CI/CD environments.
  • Knowledge of software licensing methods and practices.
  • Strong written and verbal communication skills, with the ability to translate technical information clearly.
  • Resourceful, independent problem solver with a creative approach to finding solutions.
What Sets This Opportunity Apart
  • Direct Impact: Be an integral part of a high-profile account team, influencing customer success at a strategic level.
  • Career Growth: Clear advancement potential within a rapidly expanding commercial organization.
  • Innovative Environment: Work with cutting-edge embedded technology across industries such as automotive, industrial automation, and IoT.
  • Collaborative Culture: Join a supportive, cross-functional team that prioritizes communication, teamwork, and professional development.
If you’re passionate about helping customers succeed with advanced technology, we’d love to hear from you. Apply today.
Webster & Webster Associates

About Webster & Webster Associates

Webster & Webster Associates specialize in technical talent acquisition for both domestic and international businesses, in the public, private, non-profit and government sectors. We are the source for all your technical professional and executive sourcing needs, recruiting in the following arenas:

Real-Time & Embedded Systems

Aerospace & Defense

Internet of Things/Industrial Internet of Things

High-Performance & Supercomputing

Cloud Computing

Mobile, Enterprise & Cyber Security

Clients vary from commercially well-established companies to well-funded start-up firms involved in the Aerospace, Security, Digital Media, Medical, Broadcast, Mobile, Industrial, Military/Defense and Automotive industries.

If you are seeking solutions for today's complex problems in the midst of a fragile business and economic environment, Webster & Webster's "Talented Tenth"​ philosophy provides, connects and engages you to the most talented professionals available in the market to meet your company's needs.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2008
Website
websterandwebster.com
Social Media