Job Description

• Serve as the primary point of contact for assigned channel partners, managing all order activity from quote through delivery
• Process and manage sales orders, change orders, RMAs, and shipping coordination with accuracy and urgency
• Build strong customer relationships while proactively communicating updates, delays, and solutions
• Collaborate with plant schedulers and internal teams to ensure on-time delivery and customer satisfaction
• Support quoting activities alongside Sales Engineers, including custom product configurations
• Monitor open orders and production schedules to identify risks and escalate when needed
• Promote products, services, and sales initiatives to existing customers